Dialogue and privacy
What do passengers, the government, staff, fellow carriers and real estate partners think about NS? We would like to know. Your feedback could help us to improve our services. Customers contact our Customer Service personnel 2 million times each year.
But NS also establishes dialogues about collective subjects, For example, we regularly meet with, among others, the Landelijk Overleg Consumentenbelangen Openbaar Vervoer (Locov), the umbrella organisation representing passengers and interest groups. We ask our stakeholders for their vision on the
NS endorses Koninklijk Vervoer Nederland's OV-chipkaart Behavioural Code. This code states, among other things, that passengers must always be able to choose between an anonymous and a personalised OV-chipkaart. Complaints can be lodged with the Geschillencommissie Openbaar Vervoer.