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Frequently Asked Questions

Many people have questions regarding the OV-chipkaart. For example, about season tickets, supplements and misuse. We are happy to provide answers to these questions. Would you like to know how the OV-chipkaart works? Then go to our special website.


Will everyone be able to pass through the gates soon?

All season ticket holders have an OV-chipkaart that allows them to pass through the gates. Business passengers use their NS-Business Card for this. Passengers who are entitled to a discount also have an OV-chipkaart which they can use to got through the gates. Passengers who want to make a single or return journey for the full price can do so by travelling using balance on their OV-chipkaart or by buying a single-use chipkaart. These can also be used to get through the gates. Furthermore, NS has several other 'products' that passengers can use for travel. These can be loaded onto an OV-chipkaart or bought as a single-use chipkaart or an e-ticket with a barcode.

International passengers can buy a single-use chipkaart or e-ticket with a barcode for travel abroad. Passengers who enter the Netherlands have a barcode on their ticket or receive a KeyCard with a barcode. The barcodes on these tickets also allow passage through the gates.

For visitors who do not intend to travel but wish to visit the station, some stations will be providing station pass-cards to allow them to get through the gates.

What has happened over the past few years?

An overview of the history of the OV-chipkaart.

  • 2000
    OV-chipkaart and Gates (OVCP) project starts
  • 2006
    Voordeelurenabonnement on the OV-chipkaart Start of gate building
  • 2009
    Introduction of Travel using balance
  • 2011
    New season tickets introduced (with afternoon rush hour)
    Introduction of Travel on Account for business market
  • 2009
    Introduction Travel using balance
  • 2011
    New season tickets introduced (with afternoon rush hour)
    Introduction of Travel on Account for business market
    OV-fiets added
  • 2012
    Product portfolio simplified (from 300 to 60)
    Portfolio interoperable
    Travel on Balance process improved
    Campaign 'OVCP on 1 in the NS ticket machine'
    Introduction NS-Business Card
    Compulsory check-in and check-out for students
    Added Greenwheels and Q-park
    Gates 50% functional
  • 2013
    Double boarding fee
    Migration of business products started
    Combined travel discount and RailRunner added Introduction of OV-chip Plus
    Added Keuzedagen VoorDeelUren
    Start Traject Vrij trial
    Termination via-products
    Start of pilots Beheerste Toegang Stations
  • 2014
    Prices for paper tickets for a journey with multiple carriers brought in line with the price when using an OV-chipkaart
    Introduction of Traject Vrij rather than monthly and annual traject
    Long rush hour trials in Woerden, Rotterdam Alexander, Almere Centrum and Enschede
    Trials with the barcode reader on gates
    Pass-cards to open gates for employees at and around the stations
    Introduction of the single-use chipkaart, old paper tickets no longer in use
    Gates installed at 26 stations
  • 2015
    Gates installed at approximately 30 stations

How do passengers open the gates?

The gates can be opened in various ways; for example using:

  • an OV-chipkaart with a railway product/NS product or visiting rights to stations eligible for this;
  • a single-use OV-chipkaart with a railway product/NS product (no visiting rights on single-use chipkaart);
  • a 2D-barcode associated with a railway product/NS product.

At every station with gates, at least one set of gates will be able to be opened using a 2-D barcode. This is the wider gate in the row of gates. The ability to open the gate using a barcode is clearly indicated on the pole next to the gate. At very busy stations, more or all of the gates will be able to be opened using a 2D barcode.

Which stations will be gated?

Not all NS-stations will be gated. From early 2014 to 2016 NS fitted gates at 82 stations. According to our calculations, we expect 9 out of 10 passengers to encounter gates at some point in their journey. You can see which stations have gates on the next page..

As of 2017, 4 stations will be converting to the RET: Maassluis, Schiedam Nieuwland, Vlaardingen Centrum, Vlaardingen Oost.

Why is a supplement charged for single-use tickets?

Passengers using public transport without an OV-chipkaart can always travel using a single-use ticket. These are subject to a surcharge. The size of this supplement is similar to the supplement charged for single-use tickets on the bus, tram and metro. The bus and tram tickets do not contain a chip. The tickets for the metro run by GVB and RET, and now also the tickets for all train carriers, do have a chip.

In Amsterdam disposable tickets for GVB services can cost € 1,30 more than using an OV-chipkaart. The metro from Amsterdam CS to the Stopera (Waterlooplein) costs € 1.50 with an OV-chipkaart; a return is € 3. The cheapest disposable ticket costs € 2.80; a return costs € 5.60 if you want to come back in one hour.
(Source: GVB Customer Service)

In Rotterdam disposable tickets for RET services can cost € 1.65 more than using an OV-chipkaart. With an OV-chipkaart, the metro from Rotterdam CS to Hotel New York (Wilhelminaplein) costs € 1.32 for a single and € 2.64 for a return. The cheapest disposable ticket costs € 3. The price for a return is € 6.
(Bron: RET Customer Service)

In Utrecht disposable tickets for UOV can cost € 1.04 more than using an OV-chipkaart. With an OV-chipkaart, the bus from Utrecht Centraal to the Uithof (bus stop: Heidelberglaan) costs € 1.56. The cheapest paper ticket sold by UOV costs € 2.60.
(Source: 9292ov)

In The Hague disposable tickets for HTM services can cost € 1.43 more than using an OV-chipkaart. With an OV-chipkaart, the tram from Den Haag Centraal to Scheveningen (tram stop: Kurhaus) costs € 1.57. The cheapest paper ticket sold by HTM costs € 3.
(Source: 9292ov)

In Friesland disposable tickets for Arriva services can cost € 1.54 more than using an OV-chipkaart. Arriva has stated that paper tickets are often twice as expensive (arriva.nl): With an OV-chipkaart, the bus from Sneek to Heeg (bus stop: de Skatting) costs € 2.46. The cheapest paper ticket sold by Arriva costs € 4.
(Source: 9292ov)

In Brabant disposable tickets for Veolia services can cost € 1.64 more than using an OV-chipkaart. With an OV-chipkaart, the bus from Waalwijk (bus stop: Vredesplein) to Drunen (bus stop: Admiraalsweg) costs € 1.86. The cheapest paper ticket sold by Veolia costs € 3.50.
(Source: 9292ov)

In Limburg disposable tickets for Veolia services can cost € 1.87 more than using an OV-chipkaart. With an OV-chipkaart, the bus from Maastricht to Herkenrade costs € 2.63. The cheapest paper ticket sold by Veolia costs € 4.50.
(Source: 9292ov)

In Overijssel disposable tickets for Syntus services can cost € 2.18 more during rush hour and € 0.68 more during off-peak hours compared to the OV-chipkaart. With an OV-chipkaart, the bus from Enschede Station to Losser (bus stop: R.K. Kerk) costs € 2.32. The cheapest paper ticket sold by Syntus costs € 4.50 during rush hour and € 3 during off-peak hours..
(Source: 9292ov and syntus.nl)

In Noord Holland disposable tickets for Connexxion services can cost € 1.54 more than using an OV-chipkaart. With an OV-chipkaart, the bus from Station Schagen to Callantsoog (bus stop: Jewelweg) costs €2.66. The cheapest paper ticket sold by Connexxion costs € 4.20.
(Source: 9292ov)

In London disposable tickets cost between € 2.99 and € 5.98 more than using the local OV-chipkaart. With the Oyster Card (€ 5.98 or 5 pounds deposit), the metro from Charing Cross to South Kensington costs € 2.63 (2.20 pounds), and a return costs € 5.27 (4.40 pounds). The cheapest disposable ticket bought from a machine costs € 5.62 (4.70 pounds), and a return costs € 11.25 (9.40 pounds).
(Source: London Transport Authority Customer Service)

What has replaced the old paper tickets?

The product before 9 July 2014 The alternative from 9 July 2014
Single and return (full fare)

OV-chipkaart or single-use chipkaart with supplement

Single (previously Easy ticket) Amsterdam - Schiphol

OV-chipkaart or single-use chipkaart with supplement

vanAnaarBeter

OV-chipkaart or single-use chipkaart with supplement

Day ticket

OV-chipkaart or single-use chipkaart with supplement

Railrunner

OV-chipkaart or single-use chipkaart without supplement

Bicycle day ticket

OV-chipkaart or single-use chipkaart without supplement

Day ticket for one dog

OV-chipkaart or single-use chipkaart without supplement

ICE supplement single

OV-chipkaart or single-use chipkaart without supplement

Intercity direct supplements

OV-chipkaart or single-use chipkaart without supplement

Euregioticket

OV-chipkaart or single-use chipkaart without supplement

Discounted ticket for unsupervised children

OV-chipkaart or single-use chipkaart without supplement

Tickets to Germany or Belgium

Single-use chipkaart without supplement

Discounted tickets outside the route of the Annual route card (in circulation until mid-2015)

For a journey (single, return, full-fare, discount) outside the route, holders must load a digital ticket at the ticket machine or desk.

Discount tickets outside the Grensabonnement route

For a journey (single, return, full-fare, discount) outside the route, holders must load a digital ticket at the ticket machine or desk.

Month or annual route ticket

OV-chipkaart with Traject Vrij subscription; travel on account outside the route.

Single and return (40% discount)

OV-chipkaart with a kortingsabonnement. Groups can load a combined travel discount onto their OV-chipkaart.

Single and return (50% discount)

To be used by holders of a FIP/Eurail/Interrail. Single-use chipkaart without a supplement; only available at the service desk.

Transfer ticket

Load a fixed supplement onto an OV-chipkaart or class swap on an OV-chipkaart; only available to subscription holders.