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Not taking the train, but still going to the station

There will eventually be gates at 82 stations. Through controlled access stations, the stations will remain accessible to everyone with a legitimate reason to be there for longer or shorter periods of time: passengers and non-passengers are still welcome.


Moving between two districts

Where possible, NS is creating gate-free passageways at stations which connect two districts with each other. In cases where these stations do not have a gate-free passageway, there are multiple ways to pass through the station. These options are intended for use by people who do not have a ticket but want to bid someone farewell, use facilities at the station (restaurant, kiosk, AH to go, etc.), or simply to cross from one side of the station to the other.

People with an OV-chipkaart can go through the gates for free as long as they have sufficient balance (€ 10 of € 20) and an NS product (NS season ticket, travel on balance or a Business Card) on their card. Visitors who check in and out at the same station within 60 minutes are not charged anything.

At certain stations, people with an OV-chipkaart with no balance on it can load a single-use station visiting product onto their card at an NS ticket machine. Visitors then have one hour to pass through the station, checking in and out, on the date of issue. After checking out, the product is removed from the card.

NS makes local agreements with municipalities regarding passengers with no OV-chipkaart (estimated maximum 2% of the station's users). NS may issue visitor access cards after negotiations with the relevant municipality.

Long stay

NS prefers longer stay locations like restaurants, meeting rooms and offices to be located outside the controlled access passenger area (in the so-called 'long-stay area'). This is the case for 80 of the 82 stations. At two controlled access stations there are already facilities of this type in the 'travel area'. NS employs tailor-made solutions to ensure that long-stay locations can still be visited for longer periods of time for free. The facilities in question are a restaurant in Amersfoort and, among other things, a small library in Haarlem.

Emergency services and service providers

Emergency services personnel and service providers must easily be able to get into controlled access stations. For example, the police, fire services, paramedics, service and event personnel, cleaners, contractors, staff from other rail carriers (passenger and cargo transport), suppliers, and inspectors from the Ministry of Infrastructure and the Environment ProRail. Since the summer of 2014, NS offers these groups access cards. There is also a green emergency button at every set of gates so that all the gates can be opened in case of an emergency.

Positive experiences with the NS-passagepas access card at Rotterdam Zuid

The trial for the so-called NS-passagepas access card at Rotterdam Zuid station was a success. That is the joint conclusion of the Municipality of Rotterdam, the passenger association Rover, the Ministry of Infrastructure and the Environment and NS. Using the access card, frequent visitors to a station are able to keep using the station as a passageway once the OV gates there have been activated. 

The trial was carried out in late 2014. As agreed with the municipality, local residents were sent a letter to inform them that they were eligible to receive an access card. This appeal resulted in more than 700 applications. An information booth at the station gave out a further 1300 access cards, bringing the total number of people being given access to this service to 2000. Incidentally, not only did local residents receive cards, but frequent users of the station who lived elsewhere were allowed to request them.

After just a few weeks, the trial was so successful that the OV gates were closed for a longer period of time. Since then, the trial has been evaluated extensively by, among other things, conducting research amongst users. This research showed that they were satisfied with the card, as were the municipality, Rover, NS and the ministry. For this reason, the decision was made to permanently close the gates at the station.

Closing the OV gates is part of the set of measures that NS agreed to with the government, ProRail and trade unions in early 2015 in order to combat aggression in the public transport sector. Since then, Secretary of State Mansveld has sent a letter to the Vereniging Nederlandse Gemeenten (VNG) asking municipalities to adopt a constructive attitude with regards to the discussions surrounding the decision to close the OV gates or not. NS welcomes this signal.

Access with no balance on your OV-chipkaart

At certain stations, people with an OV-chipkaart with no balance on it can load a single-use station visiting product onto their card at an NS Ticket Machine. Visitors then have one hour to pass through the station, checking in and out, on the date of issue. After checking out, the product is removed from the card.

Access without OV-chipkaart

NS makes local agreements with the relevant municipalities and may issue visitor access cards after negotiations.

Access cards for people working at the station

Since mid-August 2014 NS has gradually been fitting 82 stations with controlled access by installing gates.

Access card

NS has developed the Station Passagepas access card for contractors and employees who work at or around the stations. This card can be used to open all the gates. It cannot be used for travel.

Questions 

You can find more information in the documents below. If you still have questions, please contact your client for the station operations or call NS Customer Service on 030-7515155 at any time.