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Concession and Transport Plan

In December 2014, the State Secretary for Infrastructure and Environment granted the passenger transport concession to NS and the management concession to ProRail as of 1 January 2015. Both concessions are for a period of 10 years. NS will therefore run on the main Dutch rail network until at least 2025.


Concession

Ambition

Our motto for the concession starting in 2015 is to put the traveler in the first, second and third place. This motto brings with it expectations and obligations. We aim to offer every public transport passenger a pleasant travel experience, regardless of the mode of transport or the operator, so 'average' is not good enough. Together with our partners, we have consciously raised the bar in order to better serve the traveler and the Netherlands as a whole.

Better cooperation

NS and ProRail will work more intensively with one another and with the other parties in the rail and public transport sector, based on the new contracts. The concession included special Improvement Programmes that ProRail and NS will implement together, such as dealing with the irritation caused by winter weather and the introduction of the European security system ERTMS. The requirements that ProRail and NS must meet have also been better coordinated with one another and with the concessions for regional rail companies. All with the goal of constantly improving the traveler's journey from door to door.

Transport Plan

Each year, NS draws up a transport plan for the coming year in which NS shows how it will perform the duties specified in the new concession for the main Dutch rail network. The plan also describes the issues that the State Secretary for Infrastructure and Environment formulated in the annual policy priority memo. NS strives to constantly improve its services, and this plan describes how it will translate the travelers' wishes into concrete activities for the coming year and beyond.

Performance

In the transport plan, we have linked our ambitions and targets to concrete activities and performance indicators for the coming year, so that we can realise the goals for the term of the concession.You can find information on the development of the most important performance indicators for each quarter on this website. 

Dialogue

We have met with consumer organisations, local and regional governments and ProRail to ask them to give their recommendations, ask questions and to help us to refine and improve the transport plan.