Main navigation

Go to content

Most frequently asked questions about invoices

Your itemised invoice and its attachments are made available to you every month in Mijn NS Zakelijk. Naturally, you may have questions regarding the invoice or one of the attachments. You can find a list of frequently asked questions below. Is the answer you are looking for not included in the list? Then please contact NS Zakelijk. If you have a general question, then please have a look on the NS Forum.


Most frequently asked questions about invoices

I see a corrective rate for a forgotten check out for a TRAIN journey on my invoice. Can I receive a refund for this?

You can request a reimbursement for a forgotten check out via ­Mijn NS Zakelijk. Go to “My travel history” if you are logged in as Card holder, or to the relevant card's transactions via Cards and card holders if you are logged in as contact person. You can request a reimbursement for a forgotten check out for train journeys 5 times a year. 

I see a corrective rate for a forgotten check out for a BUS/TRAM/METRO journey on my invoice. Can I receive a refund for this?

You can request a reimbursement for a forgotten check out via ­nszakelijk@ns.nl. Include your card number (16 digits) and the travel date in your email. You can request a refund for a forgotten check out for bus/tram/metro journeys 3 times a year.

What period of time have I been invoiced for?

The first sentence on the invoice states “Please find here your NS-Business Card invoice of [month]-[year].” For example, if 02-2016 is written here, then you are being invoiced for all transactions in February 2016. Both travel expenses and fees for season tickets (if applicable for this month) will appear on the invoice. It is also possible that a transaction from the previous month appears on the invoice.

 When will the invoice I have received be debited?​​​

  • We debit the invoiced amount approx. 30 days after the invoice date. 
  • Have you received a credit invoice? We deduct this credit invoice from your open debit invoice. The remaining debit amount will be debited 30 days after the invoice date. If your credit invoice is higher than your debit invoice, then we will not automatically pay it. If you would like it paid out, then send a request by email to nszakelijk@ns.nl, including your debtor number (on the invoice), the invoice number and your account details.

NB. If you do not pay automatically by direct debit, then you have to manually transfer the invoiced amount to NS within 30 days of receiving the invoice. In this case, you may also deduct the credited amount from the debit amount.

Can I deduct a credit invoice from a debit invoice?

  • Do you pay automatically via direct debit? See the question above.
  • Do you pay via a bank transfer to NS? Then you may deduct your credit invoice from your debit invoice and then transfer the remaining debit amount to NS. 
  • If your credit invoice is higher than your debit invoice and you would like this to be paid out, then send a request via email to nszakelijk@ns.nl, including your debtor number (on the invoice), the invoice number and your account details. 

How do I know which invoice(s) I still have to pay?

In Mijn NS Zakelijk (Logged in as contact person) you can see the invoices that you have received from NS Zakelijk, and you can see which of these have been debited by NS on your account statements.

Or you can request an overview via nszakelijk@ns.nl