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Not checked in or out with your business day ticket

If you experience a delay of more than 30 minutes or if you have to pay extra because your business day ticket does not work, then you are eligible for a refund.


Not checked in or out

In the train, the conductor will ask to see whether you have checked in, if you are traveling in the right direction and the right class. If you do not check in with your business day ticket, then you are traveling without a valid ticket. However, if you do not check out with your business day ticket at the end of your journey, then you will not be charged extra.

If you do not check in, the conductor may issue a fine of € 35, plus the cost of the ticket. If you cannot pay the fine immediately, the conductor will issue a Payment Deferral for you, so that you can pay at home by acceptgiro.

Refunds for delays

If you travel using a business day ticket, and you experience a delay of more than 30 minutes, then you are eligible for a refund from NS.

Defective business day ticket

Refund conditions

You may not return unused business day ticket for a refund, nor will we replace or refund defective business day cards.

If you have to pay extra for a replacement ticket, then you can request a refund by sending us the defective day ticket along with the proof of travel with an alternative OV-chipkaart or the proof of purchase for an alternative OV-chipkaart.

Refund information

Send us the used tickets and the defective day ticket with reference to: ‘restitutie-aanvraag defecte dagkaart’ (Refund Request Defective Day Ticket) to the following address:

NS Zakelijk Customer Service
Postbus 2372
3500 GJ Utrecht

Please include your name and bank account number. You must submit the refund request within 90 days of the date of travel.

If you have any other questions, please contact NS Zakelijk Customer Service via nszakelijk@ns.nl or call 030-3001111 (on weekdays between 08:00 and 18:00).