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Temporary Ticket in case of a lost OV-chipkaart

Have you lost your OV-chipkaart, and are waiting for a replacement card with your season ticket? In most cases, you can still travel for several days with a Temporary Ticket. Read this page to learn how the Temporary Ticket works.


Block your lost OV-chipkaart

Have you lost your OV-chipkaart? If so, you can block your card immediately at OV-chipkaart.nl, so that no one else can travel with your card. You can also request a new OV-chipkaart via the website. Your new OV-chipkaart with your season ticket will be delivered to your home in 5 working days.

Requesting a Temporary Ticket

Your season ticket type determines how you can request a Temporary Ticket.

I have a Vrij season ticket

Do you have a Vrij season ticket? The Vrij season tickets include NS Flex Altijd Vrij, NS Flex Dal Vrij and NS Flex Weekend Vrij. In that case, you can request a Temporary Ticket from the NS service desk at a station or by contacting NS Customer Service. We will give you coupon codes to  claim your train ticket as an e-ticket.

I have a Voordeel season ticket

Do you have a Voordeel season ticket? Voordeel season tickets include NS Flex Altijd Voordeel, NS Flex Dal Voordeel, Dal Voordeel on balance and NS Flex Weekend Voordeel. In that case, you can request a Temporary Ticket from the NS service desk at a station or by contacting NS Customer Service. We will give you discount codes to claim your 40% discount on one-way or day return tickets. You can then buy your train ticket as an e-ticket in our webshop. 

Please note: When you use your coupon or discount code, remember to say when you wish to travel. Your train ticket will show the travel date.

OV-chipkaart damaged or defective

Have you noticed that your OV-chipkaar doesn't work anymore? These things happen. Check here to find out what to do if your OV-chipkaart is damaged or defective.