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Refunds for travel on international trains

If you experience a delay on an international route, you may request a refund. Simply fill in the online request form 'Refund for delays'.


Delay refund rules

NS International does everything in its power to ensure that your trains run on time. Unfortunately, trains will occasionally be delayed, so your train may arrive at your destination later than scheduled. In that case, we would be happy to refund part of your expenses in order to compensate you for your inconvenience.

If you experience a delay on an international route, simply fill in the online refund request form Refund for delays. If you experience a delay on the Eurostar or InterRail/Eurail trains, please contact the transport company directly.

If you experience a delay on an Intercity direct train, please use the Refund for delays form for domestic routes.