Cancelling season tickets
You can cancel your NS season ticket on the telephone or online via Twitter, Facebook, Live Chat or the contact form. After cancellation, you can remove the season ticket from your card yourself. The period of notice varies for each season ticket. The NS-Business Card can only be cancelled online.
Annual season ticket
After the first year, you can cancel an ongoing NS season ticket (main season ticket or additional season ticket) monthly. Cancellation occurs on the same day of the month as the day on which the season ticket started. If applicable, we will reimburse fees paid for the months after the cancellation of the season ticket. Would you like to transfer to a more expensive season ticket? You can do this at any time, including during the first year. In addition to cancellation, you must also remove the season ticket from your OV-chipkaart (For more information, see “Removing a season ticket from your OV-chipkaart” below).
Monthly season tickets
It is not possible to cancel your monthly season ticket while it is active.
Cancelling an NS Business Card or business season ticket
An NS-Business Card can only be cancelled online.
What else you need to know
Removing a season ticket from your OV-chipkaart
In order to make a cancellation definitive, you must remove the season ticket from your OV-chipkaart (so-called deactivation). You can do this at any OV-chipkaart top-up point, or at the Tickets & Service desk. In your cancellation confirmation, you can read about how this works and the date before which you must remove your season ticket. You obligation to pay only ends after the removal of the season ticket.
Deactivation of your season ticket must, in principle, be carried out before the end date of your season ticket. If you cancel your season ticket less than two weeks before its expiry date, then you have a full two weeks after the date of cancellation to deactivate your season ticket. If you do not deactivate your season ticket, it will remain valid and you will still be obliged to pay season ticket fees (for the following month in any case).
You may also cancel and deactivate your season ticket well in advance. You can then simply continue to use the season ticket until its expiry date. If you have any questions about this, please contact NS Customer Services.
Your OV-chipkaart after cancellation
Have you cancelled your NS season ticket and removed it from your OV-chipkaart? Then you can continue to use it for travel on balance with NS and other carriers. Will you be transferring to a different NS season ticket? Then you can easily activate this new season ticket on your OV-chipkaart.
Cancelling a season ticket upon death of the ticket holder
When a ticket holder dies, the season ticket can always be cancelled. In case of the death of the ticket holder, please contact NS Customer Services. We are available day and night, and we can help you with the cancellation of the season ticket or another NS product, and with any (full or partial) reimbursements of season ticket fees.
We inform you when your new contractual year begins
You will receive a message when the new season ticket year of your ongoing season ticket starts. We send this 7 weeks before the end date of each season ticket year. After the first year, you can cancel monthly, and your cancellation occurs on the same day of the month as the season ticket started. If applicable, we reimburse the fees for the months following the cancellation of the season ticket.