Cancelling a season ticket
Want to cancel your season ticket? We're sorry to hear that, but we'd like to help you. You can also pause your season ticket temporarily by switching to NS Flex Basis.
Does your season ticket no longer meet your needs?
Perhaps a different season ticket is more suitable for your travel plans.Have you thought about switching to a different season ticket instead of cancelling it? If you're travelling less, you could switch to NS Flex Basis, for instance. You won't have to pay any season ticket costs (€ 0/month), but will still have the convenience of travelling with NS Flex.
To find out how to change your season ticket, check out our page on Changing your season ticket.
How to cancel a season ticket
How to cancel a season ticket:
- You can cancel your season ticket online.
- View your options: cancel directly online, or through NS Customer Service.
- Received a confirmation e-mail? Then you can remove the season ticket from your OV-chipkaart at an NS ticket machine or OV-chipkaart service point.
Please note: The cancellation is not finalised until you remove the season ticket from your OV-chipkaart. After doing so, you will no longer have to pay for the season ticket.