Cancelling season tickets
You can cancel your NS season ticket on the telephone or online via Twitter, Facebook, Live Chat or the contact form. After cancellation, you can remove the season ticket from your card yourself. The period of notice varies for each season ticket. The NS-Business Card can only be cancelled online.
Cancelling different season tickets
Would you like to cancel your NS season ticket? You can do this by phoning 030 - 7515155. You can contact NS Customer Service any time. If you would like to cancel your season ticket another way, then check NS Customer Service to see all the options.
When can you cancel your season ticket?
Dal Voordeel, Dal Vrij, Altijd Voordeel, Altijd Vrij, Weekend Vrij,Traject Vrij, Grensabonnement
You can cancel your ongoing NS season ticket after the first year. The period of notice is 2 weeks and your cancellation occurs on the same day of the month as your season ticket started. If applicable, we reimburse the costs for the months following the termination of the season ticket. Would you like to transfer to a more expensive season ticket? You can do this at any time, even during the first year.
You can cancel your Voordeelurenabonnement every month. The period of notice is 1 month. If applicable, we reimburse the costs for the months following the termination of the season ticket. Would you like to transfer to a different season ticket? You can do that at any time.
Your OV-Jaarabonnement is no longer extended automatically. Instead it will stop at the end date stated on your card. If you would like to cancel it before this date, then call the special NS Customer Service for OV-Jaarabonnementen. Your period of notice is one month and you have to send your OV-Jaarkaart back to NS Customer Service.
You can cancel your OV-Jaarabonnement by calling 0900 – 8301 (available any time).
You can cancel your Bijabonnement after the first year. The period of notice is 2 weeks. The Bijabonnement is always linked to your main season ticket. If you terminate your main season ticket, your Bijabonnement will automatically be terminated.
Terminating and deleting a Grensabonnement
After the first year you can terminate your Grensabonnement Jaar via NS Customer Service. After termination you still need to delete the Grensabonnement from your OV-chipkaart. You can do this at an NS ticket machine or another OV-chipkaart collection point.
What else you need to know
Deleting a season ticket from your OV-chipkaart
You have to delete the season ticket from your OV-chipkaart before the termination date. You can do this at any OV-chipkaart charge point. Read how to do this in the cancellation confirmation message. You only stop paying after you have deleted the season ticket.
Your OV-chipkaart after cancellation
Have you cancelled your NS season ticket and deleted it from your OV-chipkaart? Then you can still keep using it to travel with NS or other carriers using balance. If you transfer to a different season ticket then you can easily activate it on your OV-chipkaart.
Cancelling a season ticket after the death of a card holder
When a card holder dies their season ticket may be cancelled. In case of the death of a card holder, contact NS Customer Service. We are available at any time and can help you with the cancellation of the season ticket or other NS product and any reimbursement or partial reimbursement of the season ticket's cost.
We inform you when your new contractual year begins
You receive a message when your ongoing season ticket is renewed. We send this message 7 weeks before the end date of each contractual year. After the first year you can cancel your season ticket each month, with one months notice.