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Termination or Cancellation

Questions about terminating or cancelling your NS Bicycle storage season ticket.


Guarded bicycle storage

Terminating an annual bicycle storage season ticket

If you purchased your season ticket from the storage facility's attendant, then you can also inform the attendant that you wish to cancel your annual bicycle storage season ticket.

Purchased online

{information on terminating a season ticket purchased online}

Refund

In case of early termination of the annual season ticket, the monthly rate (rounded up to whole months) applies for the period until the date of termination, with a minimum period of 4 months. You can get a refund for the remaining amount by downloading and filling in the refunds form, and sending it to the attached address. You can use the refund calculation below to determine how much money will be refunded.

Self-service bicycle storage

Annual season ticket expires automatically

Your annual season ticket will automatically expire at the end of its duration. An annual season ticket is valid for 12 months. If you became a season ticket holder in June, then your season ticket will expire in June the next year. At the end of its duration, you can choose to extend your annual season ticket by one year or allow it to expire automatically.

Terminating a season ticket

If you wish to terminate your season ticket for self-service bicycle storage, send the access card for the storage facility and a filled in refund form (which can be downloaded below) to the following address in a sturdy envelope (with the access card fixed to a sturdy surface):

NS Fiets BV
Afdeling Opzeggingen
Postbus 2572
3500 GN  Utrecht

Once we have received the access card and the filled in refund form, we will transfer the remaining amount and the € 20 deposit for the access card to your account.

How is the refunded amount calculated?

In case of early termination of the annual season ticket, the monthly rate (rounded up to whole months) applies for the period until the date of termination, with a minimum period of four months. You will get a refund for the remaining amount, as well as for the deposit. You can use the refund calculation below to determine how much money will be refunded.

Bicycle lockers

Terminating a season ticket

If you wish to terminate your season ticket for bicycle locker storage, send the key to the bicycle locker and a filled in refund form (which can be downloaded below) to the following address in a sturdy envelope (with the key fixed to a sturdy surface):

NS Fiets BV
Afdeling Opzeggingen
Postbus 2572
3500 GN  Utrecht

Once we have received the key and the filled in refund form, we will transfer the remaining amount and the € 40 deposit for the key to your account.

Refund

In case of early termination of the annual season ticket, the monthly rate (rounded up to whole months) applies for the period until the date of termination, with a minimum period of four months. The remaining amount, as well as the deposit, will be refunded to your chosen bank account within 6 weeks. You can use the refund calculation below to determine how much money will be refunded.