Self-service bicycle storage
The stations offer a wide range of bicycle storage options. A self-service bicycle storage facility has an automated entrance and exit and is monitored by security cameras.
Storing your bicycle in a self-service facility
Some self-service bicycle storage facilities (also known as fully automated storage) have an attendant on duty, but others may not. The storage facility has an automated entrance and exit and is monitored by security cameras.
The self-service storage facility opens 15 minutes before the first train in the morning and closes 15 minutes after the last train at night. To access the self-service storage facility, you must have a season ticket or payment pass.
If the self-service storage facility has an attendant on duty, then they are available:
- between 7.00 and 19.00, or
- between 7.00 and 10.00 and between 16.00 and 19.00.
During the rest of the opening hours, you can store your bicycle using a season ticket pass. If you wish to store it for the day only, you can use your bank card via the automated entrance and exit. You can find the opening hours for the self-service storage facility at your station at Bicycle facilities per station.
Tickets and season tickets
You can purchase a day ticket from the attendant or use your bank card (Maestro or Vpay) without having to pin (Dip & Go). See the instructions at the bottom of the page for more information. You can also purchase a season ticket for the self-service bicycle storage facility.
Note: you cannot use a credit card to pay for the self-service storage facility. For information about Dip & Go, please contact your bank.
What can I do if my card does not work?
If your season ticket or payment card does not work, simply press the SOS button at the entrance of the facility. You will be put into contact with a Customer Service assistant who can help you further.
What can I do if I have lost my access card?
If you lose your access card, please contact our Customer Service using this form. Once we receive your information, we will make a new pass for you. The deposit for the new pass is € 20. The deposit for the old pass is then forfeit. The new pass will be sent to the address provided.