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OV Service Shop

Many stations feature an OV Service Shop, where NS and local public transport companies can help travelers with information and ticket sales for the train, bus, metro and tram.

The OV Service Shop

The employees of NS and other transport companies at the OV Service Shop would be happy to help you buy domestic and international tickets, answer questions about the OV-chipkaart and provide up-to-date travel information. The shops also feature information screens where travellers can find a wealth of useful information. At the self-service desks, travellers can plan their journeys to a wide range of destinations, such as a museum in Utrecht. And with a press of a button, you can instantly print out an itinerary to take along with you.

Stations with an OV Service Shop

The following stations have an OV Service Shop:

  • Den Haag Centraal: OV Service Shop for HTM and NS
  • Station Breda: OV Service Shop for Arriva and NS
  • Amsterdam Centraal  in thee IJ Hall: OV Service Shop for GVB and NS
  • Utrecht Centraal: OV Service Shop for U-OV and NS
  • Station Arnhem: OV Service Shop for Connexxion and NS
  • Tilburg: OV Service Shop for NS

A second OV Service Shop will open later this year at Utrecht Central, at the Jaarbeurs entrance.

The OV service formula

The OV Service Shop is part of the new public transport service formula that NS is developing in cooperation with other public transport companies. The OV service formula is the new way of organising door-to-door service at the various stations. The traveller's needs and desires are the highest priority in this formula.