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Weekly analysis of crowd reports

We take action based on incoming crowd reports and keep you informed about them.


Weekly analysis of crowd reports

We analyse the reports that receive about crowded trains on a weekly basis. Below is a list of the 10 trains for which we receive the most reports.

Here you can find the weekly analysis of the crowding reports up to week 30.

Position Train nr. Type  Route information Status
1 3559 Intercity Schiphol (16:16)  -  Utrecht Centraal  -  s-Hertogenbosch  -  Eindhoven  -  Weert  -  Roermond  -  Sittard  -  Heerlen (18:51) This train cannot be lengthened.
2 3065 Intercity Den Helder (16:34)  -  Alkmaar  -  Zaandam  -  Amsterdam Centraal  -  Utrecht Centraal  -  Ede-Wageningen  -  Arnhem  -  Nijmegen (19:17) This train cannot be lengthened.
3 822 Intercity Maastricht (6:28)  -  Sittard  -  Roermond  -  Weert  -  Eindhoven  -  s-Hertogenbosch  -  Utrecht Centraal  -  Amsterdam Centraal  -  Zaandam (9:13) This train cannot be lengthened.
4 3063 Intercity Den Helder (16:04)  -  Alkmaar  -  Zaandam  -  Amsterdam Centraal  -  Utrecht Centraal  -  Ede-Wageningen  -  Arnhem  -  Nijmegen (18:47) Train under investigation.
5 3522 Intercity Heerlen (6:14)  -  Sittard  -  Roermond  -  Weert  -  Eindhoven  -  s-Hertogenbosch  -  Utrecht Centraal  -  Schiphol (8:42) This train cannot be lengthened.
6 3563 Intercity Schiphol (17:16)  -  Utrecht Centraal  -  s-Hertogenbosch  -  Eindhoven  -  Weert  -  Roermond  -  Sittard  -  Heerlen (19:51) Train under investigation.
7 5723 Sprinter Den Haag Centraal (6:47)  -  Leiden Centraal  -  Hoofddorp  -  Schiphol  -  Weesp  -  Naarden-Bussum  -  Hilversum  -  Utrecht Centraal (8:35) Train under investigation.
8 11618 Intercity Amersfoort Schothorst (7:04)  -  Amersfoort  -  Hilversum  -  Duivendrecht  -  Schiphol (7:53) Reports under investigation.
9 14861 Sprinter Amsterdam Centraal (16:04)  -  Haarlem  -  Uitgeest  -  Alkmaar  -  Hoorn (17:39) This train has been running according to standards.
10 2120 Intercity Den Haag Centraal (8:44)  -  Leiden Centraal  -  Haarlem  -  Amsterdam Centraal (9:32) Reports under investigation.

Explanation of reported status of trains

Train being investigated

There have been multiple reports that the train is too short to accommodate the actual number of passengers. We are investigating this route.

This train is not being investigated (yet)

The number of reports for this train is too low to be eligible for investigation. As far as we can currently tell, this is a one-off incident. Please inform us if you encounter overcrowding on this service again.

The trains on this route have been temporarily running with less carriages than planned

Various circumstances can lead to trains temporarily running with less carriages than planned. Disruptions on the track can lead to trains having to take detours from their normal route or different trains running than planned. We are continually making improvements to the process to keep trains running according to plan as much as possible.

Possible lengthening being investigated.

We want to add carriages to the train on this route. The possibilities for doing so are currently being investigated. Check this overview later for the results of our investigation.

The trains on this route cannot be lengthened

The trains cannot be lengthened because they are already running at the maximum possible length or because the platforms on the route are not long enough for a longer train.

The trains on this route will not be lengthened yet

For various reasons the trains on this route cannot yet be lengthened. We will stimulate distribution and continue to monitor the situation closely.

The trains on this route will be lengthened from [date]

The trains on this route will be lengthened as a result of crowd reports. This will occur on the date indicated.

Distribution of passengers throughout the train is not optimal

Our investigations have revealed that trains on this route provide sufficient capacity, but that the distribution of passengers throughout the train is not optimal. We are taking action to improve the distribution on the trains on this route.

Reports under investigation

This train seems to have run with sufficient capacity. We are investigating the reason why it was reported anyway.