OV-chip Plus season ticket
There are two alternative travel options for visually impaired passengers: OV-chip Plus and the NS-Business Card.
OV-Chip Plus or NS-Business Card?
- With OV-chip Plus you can book train journeys by telephone using the free telephone number 0800 - 7245482 (available 24 hours) or by logging on to your NS account online in the OV-chip Plus online booking page.
- NS-Business Card for business passengers with a disability.
Travelling with OV-chip Plus
What is OV-chip Plus?
OV-chip Plus is a convenient season ticket of the OV-chipkaart for people with a visual impairment. OV-chip Plus is valid on all NS trains and in trains run by Arriva, Breng, Connexxion and Syntus. You can also use it if you have an NS season ticket on your OV-chipkaart. You cannot use OV-chip Plus in the bus, tram and metro.
How does OV-chip Plus work?
With OV-chip Plus you book your train journeys over the telephone using the free telephone number 0800 - 7245482 or by logging on to your NS account online on the OV-chip Plus online booking page. As a result, it is no longer necessary to check in and out with the OV-chipkaart, unless entering or leaving a station with access gates. In such cases, no balance will be deducted from your OV-chipkaart. Booked journeys are then automatically debited on a monthly basis. You can download invoices in Mijn NS.
OV-chip Plus application
To order an OV-chip Plus you need a personal OV-chipkaart that is valid for at least another 8 weeks. Your OV-chipkaart will be replaced from 8 weeks prior to its expiry date, and all products will then be transferred to your new OV-chipkaart. For this reason we recommend that you apply for an OV-chipkaart Plus on a new OV-chipkaart if your current OV-chipkaart will expire in less than 8 weeks.
Acquiring OV-chip Plus is free. If you are unable to travel alone, then your companion will need an OV-Begeleiderskaart category B. Fill in the OV-chip Plus Application Form and send it to NS Customer Service OV-chip Plus, Antwoordnummer 685, 3500 VE Utrecht. Do not forget to enclose a copy of your OV-Begeleiderskaart (B). Please allow a processing time of 2 weeks.
Replacing your OV-Chipkaart
When you request a new OV-chipkaart because your old one is lost, stolen, defective or no longer valid, your OV-chip Plus will automatically be transferred to your new card.
Loading OV-chip Plus onto your OV-chipkaart
First we charge a one-time fee of € 0,01 to your account to verify the account number. NS Customer Service then drafts a contract and prepares the OV-Plus season ticket for you. You then receive an email. After that, you need to load the season ticket onto your OV-chipkaart once, using the NS-servicebalie, the NS-kaartautomaat or another OV-chipkaart collection point.
Once the OV-chip Plus season ticket has been loaded onto your card, you will no longer be able to pay for train journeys by checking in and out with your OV-chipkaart. Your OV-chip Plus season ticket is valid until 2029.
Booking a journey with OV-chip Plus
If you have loaded OV-chip Plus onto your card, then you can book your journeys using the free telephone number 0800 - 7245482 (available 24 hours). This telephone number can only be used for booking journeys with OV-chip Plus and for questions regarding OV-chip Plus. In addition, you can book journeys online by logging into your NS account on the OV-chip Plus online booking page.
You can book a journey from 6 months to 5 minutes before departure. After confirming your booking, you will receive a confirmation email containing the details of your journey. You do not need to print this email. The conductor will check whether you have a valid ticket by scanning your OV-chipkaart. You still require an international ticket for international train journeys. You can purchase these tickets from NS International.
Cancelling a booking
Would you like to change or cancel a booking? You can this using the free telephone number 0800 - 7245482 (available 24 hours) or by writing to NS Customer Service
Travelling with a (NS) season ticket
Do you have a both OV-chip Plus and a (NS) season ticket on your OV-chipkaart? Then you can check the overview of OV-chip Plus Discount Percentages to see whether you need to book a journey and what your discount will be. When booking your journey online, you can state this discount percentage and it will be deducted from the ticket price. When booking over the phone with OV-chip Plus Customer Service (0800 – 7245482; available 24 hours), the discount you are entitled to is automatically taken into account. Travel with Optional Days can also be booked online or by telephone.
Refunds for delays
Have you experienced delays of 30 minutes or more when travelling with OV-chip Plus? Then you can apply for reimbursement via OV-chip Plus Customer Service (0800 – 7245482, available 24 hours) or by writing to NS Customer Service. If you travelled with the Intercity direct, then you can apply for a refund for delays of 15 minutes or more. The reimbursed amount will be settled in your monthly invoice.
Discontinuing OV-chip Plus
OV-chip Plus can be discontinued at any point by phoning NS Customer Service using the free number 0800 - 7245482
NS-Business Card for business passengers with a disability
With the NS-Business Card you pay your travel expenses and any season ticket charges using direct debit. The service and the direct debit is carried out by the Serviceloket OV Blinden & Slechtzienden. You will be charged on a monthly basis, approximately 1.5 months after the end of the month in which the journeys were made.
How does the NS-Business Card work?
With the NS-Business Card you are required to check in and out. If this is unsuccessful or if something goes wrong then this will be fixed by the Service Desk OV for the Blind & Visually impaired. You will then be reimbursed for the surplus payment.
Service Desk OV for the Blind & Visually impaired
The Service Desk OV for the Blind & Visually impaired is available on 0800 - 4848400 (free), from Monday to Friday, from 8.00 - 18.00. You can also send an email to email@example.com.