Customer service at stationsLarge, medium-sized or small station
Personal Customer Service at Major
Stations
- NS Service Desks and Customer Service Representatives are available at major stations.
- NS Service Desks provide travel information and advice.
- Customer Service Representatives can be found in the concourse and on the platforms and can answer any questions you may have about the station or your rail journey. You will recognize them by their red hats.
Wizzl and Kiosk Convenience Stores at medium-sized stations
- Located at more than fifty medium-sized stations.
- Train tickets also sold here
- Up-to-date journey information on clearly visible teletext screens.
NS service column and NS information board at small stations
At 143 small stations without a staffed ticket window or where the ticket window hours of operation are limited, you will find an NS Service Column and Information Board.
Ticket sales
You can purchase a train ticket quickly and conveniently from an NS self-service ticket machine.
Tickets can also be purchased at NS Service Points which are often located near small stations.
Customer Service representative
Our service representative is your personal contact for:
- Assistance with purchasing a ticket from the ticket machines.
- Information about domestic train travel.
- Information concerning changes or disruption to rail traffic.
- Information regarding the station and the station facilities.
- Journey information.