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E-ticket terms and conditionsRead them and avoid surprises

 

Even though an e-ticket is actually an ordinary train ticket, there are some special terms and conditions.

A number of standard terms and conditions apply to e-tickets:

  • The General Terms and Conditions of the Netherlands Railways for the transport of passengers and hand luggage, known as the AVR-NS (PDF, 158.3 KB) (PDF, 166 kB) apply to e-tickets as much as they do to all the products and services we provide.
  • The Product terms and conditions (PDF, 126.3 KB) (PDF, 128 kB) also apply to various types of ticket: Single, Return and Day Excursion Tickets.
  • We observe the regulations concerning personal information as laid down in the NS Privacy Policy.

Once e-tickets are ordered and paid for, they cannot be cancelled. E-tickets cannot be exchanged for money. An e-ticket is only valid if it is printed in A4 size. Read all about the specific terms and conditions (PDF, 67,6 Kb) regarding e-tickets.



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