How to buy an e-ticketYour purchase in four steps
You buy your e-ticket here. There are four simple steps to follow.
Step 1: Journey details
You select the type of ticket, your route and the class you wish to travel in. You also enter the date of travel: this is the day on which the e-ticket will be valid.
Step 2: Personal details
When ordering the e-ticket, you enter the full name and date of birth of the person who will be travelling with it. The e-ticket is personal. It is therefore necessary for you to copy the details from the valid ID (passport, ID card or driving licence) of the person who will be travelling with the e-ticket. The person's initials, surname and date of birth will be printed on the e-ticket exactly as you provide them.
Would you like to buy multiple tickets? You can. For example for a travelling companion or for a different day of travel. You can add, delete or change an e-ticket in an order.
Check your details a second time if necessary; there is no refund for an e-ticket that has been ordered and paid for.
Step 3: Paying for the order
You pay using iDeal, secure online banking with your own bank. The participating banks are ABN Amro, RABO, SNS, Fortis and ING. You will receive confirmation of your payment.
Step 4: Printing your e-ticket
The e-ticket is created immediately in the confirmation screen, and you can download and print it.
You will then be sent an e-mail for your records, containing a link to the e-ticket. You can either print the ticket right away or later when you receive the e-mail with the e-ticket as an attachment.
The confirmation screen and the e-mail message themselves are not valid tickets. Only the file you reach with the link is a valid ticket. You download this file and print it yourself in A4 size, in colour or black and white. This printout is your e-ticket, with which you can travel on the day you have chosen and with your valid ID.
We will send the e-mail to the address you supply. E-mail addresses with a firewall, such as are often used by businesses, are accessible with difficulty or not at all, so always use an e-mail address without one.
The link to the ticket does not work.
The security settings on your computer have been set too high. Lower the security level and try again.
To change the security level, select 'Settings' from the start menu, then 'Control Panel', 'Internet Options', 'Security', 'Custom level', and temporarily lower the security level for your computer.