Klik op http://m.ns.nl voor de mobiele versie van de NS site.

Refunds

 

Forgotten to check out?

If you have forgotten to check out, the full boarding fee will be charged (this is like a deposit that is repaid when you check out). You can check out at the arrival station on the same day up to 6 hours after checking in.

If you realise later on that you have forgotten to check out, please contact NS Customer Services on 0900–2021163 (€0.10 per minute, when calling from within the Netherlands, Monday to Friday 08:00-22:00 and Saturday 09:00-17:00).

Refunds for delays

You are entitled to a refund if you are delayed by 30 minutes or more, and this also applies if you were travelling with an OV-chipkaart. You simply to go to the NS service desk, pick up the usual form and follow the instructions. You can also request the form online.

Please note: before you can get a refund, you must have checked in and out, of course.



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