View and manage personal details
View journey details
Details of your travel will be stored for 18 months. We will assume that any travel details recorded more than three months ago are correct. If you do not agree with the amounts deducted from your account, you therefore have a period of 3 months to register any objections.
There are various options to let you view your travel details and balance transactions with NS. It does not matter whether you have a personalised OV-chipkaart or an anonymous one.
- With a Mijn NS account, you can view your journey details online
- You can view your 10 most recent transactions via 'Show transactions' at an NS ticket machine.
- You can ask for a printout of your NS transactions at an NS service desk
When you check out, the card reader screen always displays the journey price
and the remaining balance on your OV-chipkaart.
If you have a personalised OV-chipkaart, you can use
My OV-chipkaart.
Viewing journey details through Mijn NS
When you create your Mijn NS account, you can add the details of your
personalsied OV-chipkaart. You can then view all journeys that you checked in
and out for with NS. This lets you see the cost of a journey. You can also see
if you checked in and out incorrectly or whether you forgot to. Finally, you can
view, print out or store a list of the journeys that you made in a specific
period, with details of the associated costs.