How do I apply for a refund?By completing a refund form available at any NS Service Desk, Wizzl convenience store or Kiosk shop in NS train stations.
- Obtain a 'Refunds for Delays’ form (along with the postage-paid reply envelope) from an NS Service Desk, Wizzl convenience store or Kiosk shop located in NS trains stations. You may also request the form by telephone at 0900-1462 (euro 0.10 per minute; within the Netherlands only).
- Only original forms will be processed. (No photocopies, please.).
- Use one form per person.
- Send your original ticket/pass and any additional tickets/passes, such as Railrunner tickets, with the form.
- If you have an OV-Studentenkaart (Public Transport Student Pass) or a Maandabonnement (Monthly Pass), please send a copy of the pass with the form. Be sure all copies are legible.
- If the journey was made using an NS-Jaarabonnement (NS Annual Pass) or OV-Jaarabonnement (Public Transport Annual Pass), it is not necessary to send a copy of the pass along with the form.
- If you used one ticket/pass for both the outbound and return journeys and were delayed on both, you may use one form to apply for a refund for both journeys.
- Be sure to keep a copy of all submitted documents for your own records.
- If you do not receive a reply to your refund request within six weeks of submitting it, you may contact NS Customer Service at 0900-2021163 (euro 0.10 per minute; from within the Netherlands only) to determine the status of your request
NS-/OV-Jaar(traject)abonnement [NS/public transport annual (route) pass] holders can complete the form online.