Klik op http://m.ns.nl voor de mobiele versie van de NS site.

How much will I be refunded?The refund amount is based on the fare paid.

 

  • The Refund for Delays policy does not apply if the amount to be refunded is euro2.20 or less.
  • The amount refunded is based on the fare. A Single is one journey, a Return is two. The fare for passes is based on the average number of journeys that a pass holder makes with his/her pass.
  • The following passes are not subject to a refund: Public transport zones and public transport sections with Jaartrajectabonnementen (Annual Line Pass), Maandtrajectabonnementen (Monthly Line Pass] , the OV-Jaarabonnement (Public Transport Annual Pass], Maandnetabonnement (Monthly Network Pass), Day Travel Card and Zomertoer (Summer Tour Card).
  • Some restrictions may apply to specific tickets/passes.


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