Help or assistance en route

Journey Assistants are present at over 100 stations in The Netherlands. A Journey Assistant is either an NS employee or a taxi driver.
They help wheelchair users, the visually impaired and persons with disabilities (temporary or permanent disabilities).
You are responsible for your own (heavy) luggage.
Click here to apply for assistance.

Please report to the agreed meeting point at least fifteen minutes prior to departure. The meeting point will usually be the NS Service Desk.
Duivendrecht, Maastricht, Middelburg, Schiphol and Utrecht Centraal have different meeting points so make sure you know exactly where to meet your Journey Assistant.
The Journey Assistant will take you to the appropriate platform and help you get on the train.
When you reach your destination station, a Journey Assistant will help you get off the train and exit the station.
If you have any questions, you can ask the Journey Assistant.
If any problems occur during the journey, you may contact NS Bureau Assistentieverlening Gehandicapten [NS Disabled Assistance Office], open daily from 5.00-2.00, at +31 (0)30-2357823

IHD (International Help to the Disabled) provides services free of charge. For more information on which services are available, contact +31 (0)20-3161417.

When can the Bureau Assistentieverlening Gehandicapten (NS Disabled Assistance Office) be reached?

Daily from 07.00 to 23.00 (on public holidays from 08.00); Telephone +31 (0)30-2357822.
For the deaf or hearing impaired, please send a fax to +31 (0)30-2353935. Your request will be confirmed by fax.
To cancel a service, call: +31 (0)30-2357823 (open daily from 05.00 to 02.00).