Help or assistance en route
NS Journey Assistants
- Journey Assistants are present at over 100 stations in The Netherlands. A Journey Assistant is either an NS employee or a taxi driver.
- They help wheelchair users, the visually impaired and persons with disabilities (temporary or permanent disabilities).
- You are responsible for your own (heavy) luggage.
- Click here to apply for assistance.
Your train journey
- Please report to the agreed meeting point at least fifteen minutes prior to departure. The meeting point will usually be the NS Service Desk.
- Duivendrecht, Maastricht, Middelburg, Schiphol and Utrecht Centraal have different meeting points so make sure you know exactly where to meet your Journey Assistant.
- The Journey Assistant will take you to the appropriate platform and help you get on the train.
- When you reach your destination station, a Journey Assistant will help you get off the train and exit the station.
- If you have any questions, you can ask the Journey Assistant.
- If any problems occur during the journey, you may contact NS Bureau Assistentieverlening Gehandicapten [NS Disabled Assistance Office], open daily from 5.00-2.00, at +31 (0)30-2357823
Assistance at Schiphol
- IHD (International Help to the Disabled) provides services free of charge. For more information on which services are available, contact +31 (0)20-3161417.
When can the Bureau Assistentieverlening Gehandicapten (NS Disabled Assistance Office) be reached?
- Daily from 07.00 to 23.00 (on public holidays from 08.00); Telephone +31 (0)30-2357822.
- For the deaf or hearing impaired, please send a fax to +31 (0)30-2353935. Your request will be confirmed by fax.
- To cancel a service, call: +31 (0)30-2357823 (open daily from 05.00 to 02.00).