Useful telephone numbers and addresses
NS Bureau Assistentieverlening Gehandicapten [NS Disabled Assistance Office]
To request assistance during the train journey by phone.
Open daily from 07.00 to 23.00 (on public holidays from 08.00)
Telephone +31 (0)30-2357822
Fax +31 (0)30-2353935 (For the deaf or hearing impaired.)
In the event of problems en route or to cancel your journey: +31 (0)30-2357823 (from 05.00 to 02.00).
Postal address: PO Box 2372, 3500 GH Utrecht, The Netherlands
NS Bureau OV-Begeleiderskaarten [NS Public Transport Companion Pass office]
For information about the OV-Begeleiderskaart (Public Transport Companion Pass).
Postal address: PO Box 2372, 3500 GJ Utrecht, The Netherlands
Open weekdays from 09.00 to 12.00.
Telephone: 030-2354661.
NS Text Telephone
Journey information for the hearing impaired.
Text telephone: 0900-5559292 (euro 0.70 per minute; from within the Netherlands only).
Dedicon
For information: telephone: +31 (0)486-486486.
www.anderslezen.nl (Dutch only)
NS Customer Service
For comments, suggestions and complaints: 0900-2021163 (euro 0.10 per minute; within the Netherlands only).
NS Folderlijn [NS Folder Line]
To request folders and forms: 0900-1462 (euro 0.10 per minute) (only from inside the Netherlands).
Useful addresses
Chronisch zieken en Gehandicapten Raad Nederland [Dutch Council for the Chronically Ill and Disabled]
Postal address PO Box 169, 3500 GH Utrecht, The Netherlands
Available weekdays from 09.00 to 17.00.
(Text) telephone: +31 (0)30-2916600.
- Dutch Council for the Chronically Ill and Disabled (link)
- www.leefwijzer.nl (Dutch only)
De slechtzienden- en blindenlijn [Help and information line for the visually impaired and the blind]
Available weekdays from 09.00 to 16.00.
Telephone: +31 (0)30-2945444
Telesales NS Internationaal
To book an international train journey: 0900-9296 (€ 0.35 per minute; within the Netherlands only)
Available weekdays from 08.00 to 21.00; weekends and public holidays from 10.00 to 18.00.
39292 journey informationInformation line for all door-to-door public transport.
Telephone: 0900-9292 (€ 0.70 per minute; within the Netherlands only).
Available weekdays from 06.00 to 24.00; weekends and public holidays from 07.00 to 24.00.
- 9292 Journey information group (link)
Valys
Cross-regional transport system for people with reduced mobility.
Tel. 0900-9630 (€ 0.05 per minute; within the Netherlands only).
- www.valys.nl (Dutch only)