Increasing number of gates are being put into use
NS started using access gates at an earlier stage than was initially planned. This was the result of agreements between the government, NS, trade unions and the NS Works Council, intended to combat aggression on trains and at stations.
Gates put into use early
NS currently has gates in use at 70 stations with approximately 1,058,000 boarding and disembarking passengers. One important station where gates were installed in 2015 is Rotterdam Centraal. In 2017, NS expects to put gates into use at 5 more stations, including Utrecht Centraal. In addition, various trials are starting at Amsterdam Centraal station this year.
Gates contribute to safety
Almost 60% of incidents involving aggression at NS stations and on NS trains are caused by people travelling without a ticket. Public safety is significantly improved when this group of people is excluded from public transport. Gates at stations are an effective way of preventing people from travelling without a ticket. This has been clearly demonstrated by the results on the metro services in Rotterdam and Amsterdam. In addition, experiences with the gates that have been installed at NS stations have so far been positive.
Speed and diligence at ‘inter-district stations’
NS is putting gates into use early at multiple inter-district stations. In doing so, we will exercise due diligence. We are keen to cater to the needs of local residents as much as possible by offering custom solutions at these so-called 'inter-district stations'. In December 2014, the visitor access card for non-travelling passers-by was tested successfully at Rotterdam Zuid station.
Gates at centrally located stations
Once all gates are in use, NS aims to check the tickets of 90% of passengers at gates when they board and disembark. For this reason, stations are chosen based on their central location in an area where there are multiple stations at which only check in and check out poles are used. The next station with access gates is usually outside this region. A large proportion of passengers travelling from stations in the gated network are travelling to stations without access gates.
In busy urban areas, there is high chance that people travelling without tickets would be able to avoid gates by using a smaller station in the same area (so-called waterbed stations). For this reason, gates are also being fitted at these stations. This is the case at Rotterdam Alexander, Rotterdam Lombardijen, Rotterdam Zuid and Rotterdam Blaak stations.
Routing, signing and branding
NS has planned the placement of the hundreds of gates meticulously. The design and the underlying technology has been tested extensively. Comprehensive research has been done regarding the exact placement at stations and the best use of signs, stickers, colours and sounds. In addition, pilots have been carried out amongst multiple customer groups. Everything is described in detail in the “toolkit RSB”.
What does this mean for passengers using other carriers?
International passengers can get through gates using the barcode on their ticket. Passengers with tickets that do not yet have a barcode will receive a so-called 'key-card' from the Train Manager on board the international train. This is a ticket with a barcode that works as a key to the gates. For customers of carriers whose trains call at NS stations with gates, a suitable solution will be offered. This could be:
- NS provides the organiser with key-cards or digital key-cards with which the passengers can open the gates.
- An NS employee is present at the station and leads the carrier's customers through the gates.
- The NS Service Centre remotely opens one or more gates.
In order to find out which solutions are available, contact NS Customer Service by calling 030-7515155. NS Customer Service can be contacted at any time.