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Help us test!

We can't build an app on our own; we desperately need the help of our travellers. What do the travellers need on their journeys? More information, or rather more entertainment? Do they want it whenever they are checked in, or just along unfamiliar routes or stations? And does everything work as it should? Does the traveller need personalised step-by-step travel information?


Test Panel

The NS Lab App was made available to a select number of testers from the NS Panel in July 2018. Based on their feedback, we add or adjust the app's features. For example, the majority of the testers have indicated that they see added value in a map of the route from the check-in post or gate to the correct platform. We have also received several suggestions regarding extra information, such as a visual indication of how far away the train is at the moment, and how long it is. 

In addition to adding or adjusting new features and fixing bugs, we also expand the options in the app. Where some functions were only available in Utrecht and Den Bosch, in late 2018 we also added other stations, such as Rotterdam and Amsterdam CS. 

Would you like to help us test?

In 2019, we will release NS Lab to the general public in the App store and Playstore. If you would like to try it out before its release and help us build the app with your feedback, you can sign up for the beta test. Just send an e-mail to proeftuin@ns.nl with the heading “Aanmelden NS Lab”. You will receive a mail with the download instructions, and we will send regular e-mails asking for your feedback on specific issues, or an invitation to stop by our office for an in-depth interview. Our test pool currently consists of +/- 600 testers, but there is always room for one more.

If you would like to brainstorm together with NS about other topics, not just apps, then you can also sign up for the NS Panel nspanel.nl. Via this website, you can offer your opinion on a wide range of subjects pertaining to NS.

As a panel member, you will regularly receive e-mail invitations to participate in studies, varying from brief online surveys to polls and discussions.