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Ordering & changing

If you would like to order up to 5 NS-Business Cards, you can do so easily online. If you need more than 5 cards, please feel free to contact one of our account managers for a no-obligation consultation. If your organisation is already a customer, you can order cards via Mijn NS Zakelijk.


Making changes to an NS-Business Card

You can make changes to a season ticket if you are the company NS contact person, or sometimes if you are a cardholder yourself. Read how below.

  • Changing a subscription

    Switching to a more expensive subscription is always possible. You can terminate a subscription or change to a cheaper subscription after one month. You can do this as your organisation's contact person or as a cardholder, provided that you are authorised to do so by your organisation. This is easy to arrange online via Mijn NS Zakelijk.

    Switching routes for a Traject Vrij subscription is always possible

    After switching routes in Mijn NS Zakelijk, it's important to make sure that you actually put this change on your NS-Business Card. You can do so at an NS ticket machine. Hold your NS-Business Card up to the reader and follow the instructions on the screen. It's important that you do this by no later than the desired start date, otherwise the change will expire and you will need to request it once again in your Mijn NS Zakelijk account.

    Refund after switching

    You will receive a refund on the subscription costs (Dal, Traject Vrij, Trein Vrij en OV Vrij) for the remaining months of the year purchased. If there is a change in another subscription, a change in route or a structural change of class, the costs for that subscription will be invoiced once again for a whole year.

    Changes to a departmental card

    Unfortunately, changes (such as changes to travel class) cannot be requested for departmental cards. Instead, a new card will need to be ordered.

     

  • Temporarily stopping a subscription

    As cardholder

    Go to Mijn NS Zakelijk. Choose 'Change subscription' under the menu option 'My NS-Business Card'. Change your subscription to an NS-Business Card without subscription, so that you don't have to pay any subscription costs until you change back to one of the subscriptions. You will pay only for the journeys you make. When you're ready to add a subscription to your NS-Business Card again, simply follow the same steps as outlined above, and choose one of the subscription types specified.

    As contact person

    If you wish to temporarily stop an employee's subscription, you can do so via Mijn NS Zakelijk. Search for the relevant NS-Business Card using the menu option 'Manage cards and cardholders' and after clicking on the card number, choose 'Change subscription'. Change the subscription to an NS-Business Card without subscription. When it's time to activate a subscription once again, simply follow the same steps as outlined above, and choose one of the subscription types specified.

Lost or stolen NS-Business Card

What to do when your NS-Business Card is lost, stolen or damaged.

  • Lost or stolen NS-Business Card

    Lost or stolen NS-Business Card? Block the card as soon as possible via Mijn NS Zakelijk. You can also immediately request a new NS-Business Card. You will receive it within 7 days at the address indicated.

    Avoid paying too much. If you do not block your card, any journeys made on it after its loss will be charged to your monthly invoice.

    I am the cardholder

    1. Log in to Mijn NS Zakelijk with your business e-mail address
    2. Go to ‘My NS-Business Card‘
    3. Block your card using the ‘NS-Business Card stolen, lost or damaged? Request a duplicate‘ button, under 'Arrange now'.
    4. You will receive your NS-Business Card within 7 days at the address specified.

    > Watch the video 'What should I do if I lose my NS-Business Card?'

    I am the contact person

    1. Log in to Mijn NS Zakelijk with your username
    2. Go to ‘Manage cards and cardholders’ and search for the relevant cardholder
    3. Click on the card number of the card you wish to block and replace
    4. Block the card using the ‘NS-Business Card stolen, lost or damaged? Request a duplicate‘ button, under 'Arrange now'.
    5. You will receive the NS-Business Card within 7 days at the address specified.
  • Refunds for loss or theft

    You'll receive your new NS-Business Card within seven days. If you incur any travel expenses in the meantime that fall within your subscription, you can request a refund for these costs. This applies only if you've ordered a new NS-Business Card (duplicate) with a Traject Vrij, Trein Vrij or OV Vrij subscription. In the event that your NS-Business Card with a Traject Vrij, Trein Vrij or OV Vrij subscription is lost or stolen, you can request a refund for the travel expenses incurred that fall within the subscription. You can do this for a maximum of 14 days while waiting for a replacement NS-Business Card.

    Request a refund

Ordering NS-Business Cards

If you would like to order up to 5 NS-Business Cards, you can do so easily online. If you need more than 5 cards, please feel free to contact one of our account managers for a no-obligation consultation. If your organisation is already a customer, you can order cards via Mijn NS Zakelijk.

  • Ordering an NS-Business Card

    If you already have a contract with NS Zakelijk, you can order NS-Business Cards in your Mijn NS Zakelijk account.

    As a contact person, you can order cards at any time. As a cardholder, however, you can only do so if it is explicitly stipulated in the contract between your organisation and NS Zakelijk that cardholders may order their own cards.

    If you do not yet have a contract with NS Zakelijk, you can order cards in two ways:

    Online ordering (max 5 cards)

    To order up to 5 NS-Business Cards online, you will need a Chamber of Commerce (KvK) number. During the ordering process, we ask you to make a payment of € 0.01 via iDEAL. This is to confirm the number of the bank account that will be used for the automatic payment of your invoice.

    > Order directly online

    Ordering via NS Zakelijk customer service (more than 5 cards)

    If you would like to order more than 5 NS-Business Cards, you must first request a contract. dan vraagt u eerst een overeenkomst aan. Please contact us, obligation-free, to discuss the options and go over the steps.

    if you have already decided to become an NS Zakelijk customer, then you can apply for a contract immediately. As soon as there is a signed contract in place, you will receive the login details for Mijn NS Zakelijk. In Mijn NS Zakelijk, you can order the cards as a customer. If you need them, extensive instructions are available under "Vragen over Mijn NS Zakelijk" ("Questions about Mijn NS Zakelijk").

  • Ordering economical subscriptions on the NS-Business Card

    When you order an NS-Business card online or via Mijn NS Zakelijk, you can also indicate whether you would like to add a subscription. This can be handy if you travel frequently or use the same route.

    If you already have an NS-Business Card, then you can add a subscription at any time via Mijn NS Zakelijk. 

    If you have received an NS-Business Card from your organisation, then it's possible that you are not authorised to add a subscription to your card yourself. In that case, contact the NS contact person in your organisation, who will be able to add a subscription at any time. 

    Related information:
    > Subscriptions for economical train travel

  • Ordering multiple NS-Business Cards at the same time

    Large organisations may find it useful to be able to order NS-Business Cards for a number of employees at the same time. It is possible to do this in Mijn NS Zakelijk. There are extensive instructions available in Mijn NS Zakelijk.

  • Ordering an NS-Business Card for the department (departmental card)

    You can only order a departmental card as a contact person (contract holder). To do this, go to Mijn NS Zakelijk and log in as contact person. Via the 'Order NS-Business Card' menu option, you can choose between ordering a personal or departmental card.

    During the ordering process, you indicate which department the NS-Business Card is for. If the desired department is not included in the overview of departments for which you can order a card, please contact NS Zakelijk Customer Service on 030-3001111.

    If you are not yet an NS Zakelijk customer, you will need to obtain a contract before being able to order cards.

  • Unsuccessful attempt to order an NS-Business Card

    Does your organisation have a contract with NS Zakelijk, and are you trying to order an NS-Business Card for yourself?

    If so, ask for help from the NS contact person in your organisation. This person can log into the Mijn NS Zakelijk contact person account and order an NS-Business Card for you.

    Are you the NS contact person in your organisation, but you're unable to order cards in your contact person account?

    If you are a new client, it's possible that your contract with NS is not complete or still has to be signed. Please contact your NS account manager or telephone NS Zakelijk Customer Service on 030-3001111.

  • Do I have to order door-to-door services separately with the NS-Business Card?

    No, that is not necessary. The door-to-door services are activated by default on the NS-Business Card. You can make use of them immediately.

    Organisations can choose to individually activate or deactivate the door-to-door services. This must be done by a contact person in MIjn NS Zakelijk, or while ordering all cards at the same time.

    Related information:
    > From door to door with the NS-Business Card

Cancelling an NS-Business Card

What should you do if your NS-Business Card is cancelled, or if you would like to cancel it?

  • Terminating an NS-Business Card

    Cancelling an NS-Business Card is simple to do via Mijn NS Zakelijk. First of all, you need to request the termination of the NS-Business Card via Mijn NS Zakelijk, and then go to an NS ticket machine or other OV-chipkaart collection point. You can find out how this works in the message confirming your termination request. Once you have collected the termination at the ticket machine, the NS-Business Card will be terminated on the specified end date.

  • What to do with a terminated NS-Business Card

    If the NS-business card or the subscription on it has been terminated, then you can destroy the NS-Business Card. You can also return the card to the following postal address: NS Zakelijk, P.O. Box 2572, 3500 GN Utrecht. We will then ensure that the card gets recycled. 

    Have you received an NS-Business Card from your employer? The NS-Business Card is part of the contract that we have with your employer. If you no longer work for this employer, then you must terminate/return the NS-Business Card. You may also no longer use it for private travel. 

    Instead, you can use a personal OV-chipkaart for your private journeys.

  • My NS-Business card has been terminated by my employer

    The NS-Business Card is part of the contract we have with your employer. If you no longer work for this employer, you are required to  terminate/return the NS-Business Card. This means you can also no longer use it for private travel. 

    Instead, you can use a personal OV-chipkaart for your private journeys.