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Travel

Everything you need to know about travelling with the NS-Business Card, changing travel class, correction fees and what to do when you forget to check in or out.


Door-to-door services

In addition to using the NS-Business Card to travel by train, bus, tram and metro, you can also take advantage of several door-to-door services, such as: Greenwheels, taxi, P+R parking facilities, and more.

  • Which door-to-door services can I use?

    The NS-Business Card gives you access to the following door-to-door services:  

    - Greenwheels

    - P+R parking (parking area adjacent to stations)

    - OV-fiets and guarded bicycle storage facilities

    - International train travel

    - Taxi

    Please note: the services you can use as a cardholder depend on the agreements made between your employer and NS. The contract sets out which services are activated (including for which individuals at a personal level). For example, you might be able to use all of the services, but someone from another organisation may only be able to use the OV-fiets in addition to the train, bus, tram and metro. You can see which services have been activated for your NS-Business Card by checking your Mijn NS Zakelijk account.

  • Which international trains can I use?

    With your NS-Business Card, you can travel on account on various foreign train routes, such as to London, Brussels or Paris with Thalys, ICE International, Eurostar, Intercity Brussels and Intercity Berlin. Book your international train journey through your Mijn NS Zakelijk account, so that your booking can be charged afterwards on your NS-Business Card invoice.

    > Read more about international travel on account

    You can also travel on domestic routes with your NS-Business Card, on IC Brussels, IC Berlin and ICE International (without a surcharge), but not on Thalys (unless you have made a booking). You can check in   and out at the NS posts or gates. if you want to travel on Intercity Direct with your NS-Business Card, you will need an Intercity Direct Surcharge.

Changing travel class

How can you change travel class (temporarily)?

  • Changing travel class temporarily or indefinitely

    Yes, this is easy to arrange via the NS app, Mijn NS Zakelijk, or using the NS ticket machine, whether you're changing it for one train journey, the whole day, or for an indefinite period.

    Changing travel class using the NS app, up to 15 minutes after checking in

    • You can change classes before checking in, but also up to 15 minutes after checking in.
    • The change is only valid on NS trains.
    • You can change back and forth between classes several times per day.
    • You can also use the NS app to cancel the class change.
    • In the app, you can see whether a class change is active.
    • Bear in mind that the class change is not visible at the check-in posts or gates, or on the ticket machine. The conductor is also unable to see the change.
    • In the NS app, go to 'Mijn NS', where you will see your NS-Business Card and the various options available to you, including changing class.

    Download the NS app.

    Changing travel class via Mijn NS Zakelijk

    • You can choose from three options: a class change for an indefinite period, a class change just for today, or a class change for a specific date/time.
    • Requests can be made 24 hours per day via Mijn NS Zakelijk.
    • Always arrange the change of class before checking in.
    • The change is only valid on NS trains.
    • In Mijn NS Zakelijk, you can see whether a class change is active.
    • You cannot cancel the change using an NS ticket machine.
    • Bear in mind that the class change is not visible at the check-in posts or gates, or on the ticket machine. The conductor is also unable to see the change.

    Go to Mijn NS Zakelijk.

    Changing travel class using the ticket machine

    • Follow the instructions on the ticket machine.
    • When you make a class change using the ticket machine, it always automatically remains valid until 04:00 the following day and can also be reversed using the ticket machine.
  • Switching from 1st to 2nd class

    It is not possible to switch from 1st to 2nd class temporarily. If you would like to switch to 2nd class permanently, you can do so by changing the class in your subscription via 'Mijn NS-Business Card' - 'Change subscription' in Mijn NS Zakelijk.

  • Travel class change not visible on checking in

    A class change carried out using the NS app, Mijn NS Zakelijk or a ticket machine is not visible on checking in or when your card is checked. This is because the class change is only registered administatively and not on the card itself. The check-in pole or gate or the ticket machine will therefore not show the change in class; instead, the original class will always be displayed. The conductor will also not be able to see the class change and will make a note on their device, which will then be compared with the class change later on. The correct supplement will be charged based on this comparison. You can continue to travel in your chosen class. The supplement will be calculated afterwards and will be visible both in the travel overview in Mijn NS Zakelijk and on the invoices.  If a class change to first class is active, you will also be able to see how long it will remain active for. 

Did you forget to check in or out?

What should you do when you forget to check in or out with your NS-Business Card, and more information about how we make your life easier with the Forgotten Check-out Service. 

  • Did you forget to check in or out?

    Forgotten to check in?

    On discovering immediately after passing through the check-in gates or posts that you've forgotten to check in with your NS-Business Card, try to do so before boarding the train. If you don't check in, you may be charged a correction fee depending on which subscription you have. Therefore, always check in and out, and make sure that you use the correct check-in point or gate for the carrier you are using (for example, for journeys with NS, check in at an NS point, and check in at an Arriva point for your Arriva journey). Also make sure that you use the check-in side of the gate when checking in.

    If you only realise that you've forgotten to check in after you've boarded the train, report this to the conductor.

    Forgotten to check out?

    No problem. The Forgotten Check-out Service is included by default on your card. We will automatically correct the forgotten check-out for you if we can determine your NS terminal station with sufficient certainty. We will do this by looking at your subsequent check-in, for example. We will then determine the fare based on the terminal station and will inform you by e-mail. If we are not certain about the terminal station, we will also let you know by e-mail so that you can correct the journey yourself in Mijn NS Zakelijk.

    You can correct a maximum of five missed check-outs per NS-Business Card per calendar year. It does not matter whether this was done automatically with the Forgotten Check-out Service or by you in Mijn NS Zakelijk or the NS app. After five corrected check-outs you will no longer receive a notification and will only be able to correct a forgotten check-out through NS Zakelijk Customer Service. NS is not obliged to process this request.

    Please note: the Forgotten Check-out Service only applies to journeys made with NS.

  • Forgotten Check Out Service

    We have a special service that automatically corrects a forgotten check-out for you up to five times per year.

    If you forget to check out with your NS-Business Card, you will be charged a correction fee. NS helps you to correct this with this service. There are two ways this can happen:

    1. If we can determine the location at which you forgot to check out with at least 80% certainty, then we will automatically correct the forgotten check-out.

    2. If we cannot do this with 80% certainty, then you will receive an e-mail notification stating that you have forgotten to check out. You can then correct this yourself in your Mijn NS Zakelijk account.

    Please note: the Forgotten Check-out Service only works for journeys made with NS. You can restore (or have us restore) up to five forgotten check-outs through the Forgotten Check-out Service.

    See how we apply the automatic correction

    If the automatic correction is incorrect, please contact NS Zakelijk Customer Service.

  • When can I correct a forgotten check-out?

    With the NS-Business Card it's possible to make a correction request via Mijn NS Zakelijk as of nine days after your journey. An adjustment for the difference between the correction fee and the actual journey price will then be made in your next invoice.

  • When will I receive an e-mail notification of a forgotten check-out?

    In the event of a forgotten check-out that we cannot automatically restore through the Forgotten Check-out Service, we will send you as cardholder (or Cardholders contact person) an e-mail notification. This notification states that you can correct your journey yourself in Mijn NS Zakelijk. This service only applies to forgotten check-outs for train journeys with NS.

  • To which NS-Business Cards does the Forgotten Check-out Service apply?

    To the NS-Business Card without subscription, the NS-Business Card with Off-peak subscription, and the NS-Business Card with Traject Vrij (Any Route) subscription. For the latter subscription, we credit the paid correction fee and do not charge an actual fare.

    The Forgotten Check-out Service also applies to departmental cards. With these cards, the e-mail notification is sent to the Cardholders contact person for the relevant card.

  • Unsubscribe from the Forgotten Check-out Service

    Cardholders

    As a cardholder, you can always unsubscribe from the Forgotten Check-out Service. You can do this in Mijn NS Zakelijk via 'Personal details' – ‘Set your preferences’. If you forget to check out after unsubscribing, you will no longer receive a notification of this. We will also not be able to restore your forgotten check-out. This may result in extra costs for your organisation.

    Organisation

    You can also unsubscribe from the Forgotten Check-out Service as an organisation, by notifying your NS account manager. if your organisation does not have an account manager, you can contact NS Zakelijk Customer Service instead by calling 030 – 3001111. The Forgotten Check-out Service will then be disabled for all of your employees. If an employee forgets to check out, they will no longer receive notification of this. We will also not be able to restore the forgotten check-out. This may result in extra costs for your organisation.

  • Forgetting to check out with a carrier other than NS

    if you have checked in with another train carrier (for example, you're travelling with NS and you've checked in with Arriva), and you discover this before boarding an NS train, simply check out with the other carrier and check in with NS instead. If you have already boarded the NS train, then report to the conductor. You can request a refund of the overpaid amount from the other carrier via this website.

  • Using the Forgotten Check-out Service with a department card

    You can also use the Forgotten Check-out Service with a department card. In the case of department cards, the email notification is sent to the Cardholders contact person for the relevant card.

Correction fees

If you forget to check in or out with an NS-Business Card, we cannot calculate the price of your journey. We will therefore charge a corrective fee, which may differ per subscription. All corrective fees are billed via the invoice.

  • What is a correction fee?

    If you do not check in or out with your NS-Business Card, we may charge you a correction fee. This is because the fare cannot be determined. Correction fees may vary per subscription and are always settled via the invoice.  

    This overview shows when you may be charged a correction fee and what the different rates are.

  • How can I tell the difference between an automatically corrected correction fee and one that I have corrected myself?

    An automatically corrected fare is explicitly mentioned on the invoice attachment and in your overview of journeys made in Mijn NS Zakelijk or the NS-app:

    Automatic forgotten check-out correction station A - station B

    A manually corrected fare is specified as follows on the invoice attachment and in your overview of journeys made in Mijn NS Zakelijk or the NS-app:

    Forgotten check-out correction station A - station B

  • When can I correct a forgotten check-out?

    With the NS-Business Card it's possible to make a correction request via Mijn NS Zakelijk as of nine days after your journey. An adjustment for the difference between the correction fee and the actual journey price will then be made in your next invoice.

  • When will I receive an e-mail notification of a forgotten check-out?

    In the event of a forgotten check-out that we cannot automatically restore through the Forgotten Check-out Service, we will send you as cardholder (or Cardholders contact person) an e-mail notification. This notification states that you can correct your journey yourself in Mijn NS Zakelijk. This service only applies to forgotten check-outs for train journeys with NS.

  • When will my correction fee be restored?

    We will correct the fee for your forgotten check-out on the fifth day after the date of travel. Automatic corrections take place daily between the fifth and 62nd day after the date of travel. This 62-day period only applies if you do not travel again after the forgotten check-out. If we are unable to automatically correct your forgotten check-out, you will receive an e-mail notification.

  • Is it possible that I'll have to pay extra if I correct a forgotten check-out?

    Yes. When you correct a forgotten check-out, we refund the correction fee that you paid and at the same time we charge you the original journey price. The journey price may be higher or lower than the correction fee, depending on your destination. We will settle the amount owed in your invoice.

Requesting refunds for delays

Have you experienced a delay while travelling with NS? If so, read how you can request a refund for delays here. 

  • Requesting refunds for delays

    Have you experienced a delayed train journey? In that case you can request a refund via Mijn NS Zakelijk. Go to the menu option 'Gemaakte reizen' (past trips) and look for the trip for which you want to request a refund. When you find this trip, select 'Geld terug bij vertraging aanvragen' (request a refund for delay). The amount will depend on the duration of the delay. 

  • Request a refund for a delayed journey if a correction fee has already been (automatically) adjusted

    You can request a refund for a delayed journey if a correction fee has already been (automatically) adjusted. You can only do this using the form ‘Geld terug bij vertraging’ (Request a refund for delayed journey) if you have been charged for a corrected journey. Unfortunately it is not possible to make such a request via Mijn NS Zakelijk if your journey has already been corrected .