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Traveling with the NS-Business Card
This page is all about travelling with the NS-Business Card. We’ll cover travelling by train, bus tram and metro, as well as our door-to-door services.
Discover the NS-Business CardOther question?
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Veelgestelde vragen over reizen met de NS-Business Card
What door-to-door services can I use?
The NS-Business Card gives you access to the following door-to-door services:
Greenwheels
P+R parkeren (parkeerterreinen naast stations)
OV-fiets and guarded bicycle parking facilities
International train travel
Taxi
Please note: the agreement your employer has with NS determines which services you can use. This agreement lays down which services have been activated (and for whom). For example, you may be able to use all our services, whereas an employee of another organisation may only be able to travel by train, bus, tram, metro and OV-fiets. To find out which services have been activated for your NS-Business Card, check out your Mijn NS Zakelijk account.
Which (international) trains can I take?
You can use your NS-Business Card to travel on account on various international train routes, such as to London, Brussel or Paris. You can travel by Thalys, ICE International, Eurostar, Intercity Brussels and Intercity Berlin. If you book your international train trip with your Mijn NS Zakelijk account, your booking will automatically be added to your NS-Business Card invoice. Read more about international travel on account You can also use your NS-Business Card to travel on the domestic sections of the IC Brussels, IC Berlin and ICE International routes (no supplement required), but not the Thalys, unless you have made a reservation. Always check in and out at the NS posts or gates. To use the NS-Business Card to travel on the Intercity Direct, you need the Intercity Direct Supplement.
Changing classes (temporarily)
You can easily change classes in the NS app, Mijn NS Zakelijk or the NS ticket machine? For 1 trip, all day long, for a fixed period time, or permanently.
Change classes up to 15 minutes after you check in via the NS app
You can change classes before or after you check in, provided you do so within 15 minutes of checking in.
The change is only valid on NS trains.
You can make and reverse the change several times a day.
You can also change back using the NS app.
The app will show you whether you have an active class change.
Please note that you will not see your class change on check-in posts, gates or ticket machines. Even conductors cannot see class changes.
In the NS app, go to ‘Mijn NS’ to see your NS-Business Card and options, including ‘changing class’.
Download the NS-app.
Changing classes with Mijn NS Zakelijk
You have three options: an open-ended class change, a class change for today only, or a class change for a specific date/time.
You can request a class change 24 hours a day by going to Mijn NS Zakelijk.
Make sure to change classes before checking in.
The change is only valid on NS trains.
In Mijn NS Zakelijk, you can see whether there is an active class change.
You cannot cancel the change on an NS ticket machine.
Please note that you will not see your class change on check-in posts, gates or ticket machines. Even conductors cannot see class changes.
Go to Mijn NS Zakelijk.
Changing classes on the ticket machine
Follow the instructions on the ticket machine.
Any class changes made on the ticket machine will automatically remain valid until 4:00 the following morning. You can also reverse class changes on the machine.
Changing from 1st class to 2nd class
You cannot change from 1st class to 2nd class temporarily. To permanently change to 2nd class, change the class of your season ticket by going to ‘Mijn NS-Business Card’ - ‘Change season ticket’ in Mijn NS Zakelijk.
Class change not visible at check-in
If you changed classes in the NS app, Mijn NS Zakelijk or on a ticket machine, it will not show up when you check in or have your ticket checked, because the class change is only registered in our systems, not on the card itself. That’s why you will not see a class change on a check-in post, gate or ticket machine. Instead, you will always see the original class. Even conductors will not see your class change. The conductor will add a note on their device, which will be compared with your class change in the system. The right supplement will automatically be applied in retrospect, so you can simply travel in your class of choice. The supplement will be charged in arrears and appear on your Mijn NS Zakelijk travel history and your invoices.If you have an active class change to 1st class, you will also see the end date.
Missed check-in or check-out
Missed check-in
If you realise that you forgot to check in with your NS-Business Card right after passing the check-in gates or posts, try to check in anyway before you board the train. If you do not check in in advance, you may be charged a correction fee, depending on your season ticket. Make sure to check in and out at all times. Remember to check in at the right check-in post or gate: if you’re travelling with NS, check in with NS; if you’re travelling with Arriva, check in with Arriva. When checking in, make sure to do so at the right side of the gate. If you’re already on the train when you realise that you forgot to check in, please let the conductor know.
Missed check-out
No need to worry! As standard, the Missed Check-out Service is enabled on all our cards. We’ll automatically correct your missed check-out if we’re confident we know where your trip with NS ended. To find out, we might look at your next check-in. If we can determine where your trip ended, we’ll change the fare accordingly and send you an e-mail. If we’re not sure where your trip ended, we’ll also send you an e-mail so you can correct your trip yourself in Mijn NS Zakelijk. You can correct up to 5 missed check-outs per NS-Business Card per calendar year. Automatic corrections made by the Missed Check-out Service or manual corrections made in Mijn NS Zakelijk or the NS app all count. After 5 corrected check-outs, you’ll no longer receive a notification, and only the NS Zakelijk Customer Service Department will be able to correct your missed check-out. NS is not required to honour your request. Please note: the Missed Check-out Service only works with NS trips.
Missed Check-out Service
We have a special service that will automatically correct missed check-outs up to 5 times a year. If you forget to check out with your NS-Business Card, you will be charged a correction fee. With this service, NS will help you avoid this fee. There are two ways to check out retrospectively:
If we are at least 80% confident that we know where you missed your check-out, we’ll automatically correct it.
If we’re not 80% sure, we’ll send you an e-mail notification to let you know you forgot to check out and invite you to correct your trip yourself in your Mijn NS Zakelijk account.
Please note: the Missed Check-out Service only works with NS trips. You can have missed check-outs corrected with our Missed Check-out Service up to 5 times a year. Here’s how we automatically correct missed check-outs If we made a mistake correcting your check-out, please contact NS Zakelijk Customer Service.
When can I correct a missed check-out?
With the NS-Business Card, you can submit a correction request in Mijn NS Zakelijk from 9 days after your trip. The difference between the correction fee and the actual fare will be offset with your next invoice.
Wanneer ontvang ik een e-mail notificatie van een vergeten check-uit?
For which NS-Business Cards does the Missed Check-out Service apply?
For NS-Business Cards without a season ticket, NS-Business Cards with a Dal season ticket and NS-Business Cards with a Traject Vrij season ticket. In the latter case, we will credit the correction fee and will not charge a fare. The Forgotten Check-Out Service also works on department cards. With these cards, we’ll send an e-mail notification to the Cardholder Contact.
Disabling the Missed Check-out Service
Cardholders
Cardholders can always disable the Missed Check-out Service by signing into Mijn NS Zakelijk and going to ‘Personal details’ - ‘Set your preferences’. If you disable the service and miss a check-out, you won’t be notified. We also won’t be able to correct any missed check-outs, which may open your organisation up to extra charges.
Organisation
Organisations can also disable the Missed Check-out Service by letting their NS account manager know. If your organisation does not have an account manager, please contact NS Zakelijk Customer Service by calling +31 (0)30 - 300 11 11. The Missed Check-out Service will then be disabled for all employees. If you disabled the service and one of your employees misses a check-out, they will not be notified. We also won’t be able to correct any missed check-outs, which may open your organisation up to extra charges.
Using the Missed Check-out Service with a department card
You can also use the Missed Check-Out Service with a department card. With department cards, we’ll send an e-mail notification to the Cardholder Contact.
Missed check-out with another carrier
If you checked in with another train carrier (e.g. you checked in with Arriva but are travelling with NS) and you realise before boarding an NS train, make sure to check out with the other carrier and check in with NS. If you’ve already boarded the NS train, please let the conductor know. Visit this website to request a refund from the other carrier.