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Refunds for delays

Have you experienced a delay during your domestic journey with NS? That's irritating. Fortunately, you can request a refund for delays of 30 minutes or longer. On the Intercity direct, you can even request a refund for delays of 15 minutes or longer.

Refund amount

You are entitled to a refund of 50% of the price of the journey for delays of at least 30 minutes, and 100% refund for delays of 60 minutes or more.

NS will not grant a refund if…

  • the compensation is less than € 2.30. 
  • a longer travel time was announced in advance. 
  • the delay was caused by a transporter other than NS. 
  • you did not check in or out using your OV-chipkaart. 
  • you submitted the refund request more than 3 months after the travel date. 
  • the delay was due to force majeure, such as a nationwide power outage.

Submitting a request

Submit a refund request using the webform 'Refunds for Delays'. 

Reimbursement payment

We will usually send you an e-mail informing you whether your request has been approved and the refund amount within a week. We will then automatically refund the amount to the bank account number provided.

If you submit your claim within 5 days of the travel date, we will only process your claim when the delay data are confirmed in our systems 5 days after the travel date.