Renewing, cancelling, or changing Keuzedagen
Cancelling your season ticket or switching to another season ticket may have consequences for your Keuzedagen. Your Keuzedagen will be extended and renewed automatically.
Renewing your Keuzedagen
Several weeks before the expiration date, you will automatically receive an e-mail or letter informing you that your Keuzedagen will be automatically renewed.
If you wish, you can cancel your Keuzedagen after the first year of your season ticket. You may receive a refund for any unused, valid Keuzedagen. NS will not refund any expired or used optional days. To cancel your Keuzedagen, please call NS Customer Service.
Keeping your Keuzedagen when switching to another season ticket
If you would like to continue using your Keuzedagen, but would like to cancel your Voordeeluren season ticket, you can switch to a Dal Voordeel or Altijd Voordeel season ticket. Please note that the time frames in which you can use your Keuzedagen will be slightly different than the Voordeeluren season ticket.
Changed discount periods
If you choose to order Keuzedagen with a Dal Voordeel or Altijd Voordeel season ticket, then you can check in from Monday to Friday between 04:00 and 06:30 and after 09:00. If you have a Dal Voordeel or Altijd Voordeel season ticket, you can travel anytime all day during weekends and holidays, even before 09:00 in the morning.
Changing validation date
If you would like to change the validation date for your Keuzedagen, you must first terminate your current contract and buy a new season ticket. You can then request new Keuzedagen for the new season ticket.
Changing travel class for Keuzedagen
Permanent travel class change
Changing travel class for a day
If you would like to travel in 1st class comfort for a day, but you have a 2nd class Keuzedagen season ticket, then you can change your travel class at the NS Ticket Machine.
- Hold the OV-chipkaart against the card reader at the bottom right of the NS Ticket Machine.
- Select 'Change class Current: 2nd’.
- Select 'Supplements -1'.
- Then select 'Supplement 'Toeslag 2-1 Keuzedag' and follow the payment instructions on the NS Ticket Machine.
- Hold the OV-chipkaart against the card reader again. The travel class has been changed.
Please note: download your Keuzedag to your OV-chipkaart before you order the Supplement 2-1 Keuzedag!