When you check in, NS charges you a check-in fee. If you then forget to check out, we will charge the full amount of the fee to your balance or account. If your actual travel costs are less than the check-in fee, then you are entitled to a refund of the excess amount. You can correct a forgotten check-out by checking out at an NS post or gate within 6 hours.
Check-in rate per season ticket
The check-in rate depends on which season ticket you have:
- For an anonymous or personal OV-chipkaart, the check-in rate is € 20.
- For an OV-chipkaart with Dal Vrij, Weekend Vrij, Dal Voordeel, Altijd Voordeel or Voordeelurenabonnement, the check-in rate is € 10. The same rate applies to Student Travel Products. For Weekend Vrij and Dal Vrij, you only pay a check-in fee if you travel outside of the period in which you enjoy unlimited free travel.
- No check-in fee applies for Altijd Vrij and Traject Vrij season tickets.
When you do not check in or out, we cannot calculate the price for the journey, so we will charge a correction fee. The correction fees differ per season ticket. The fee will be billed via your monthly invoice.
Requesting a refund
If your actual travel costs are lower than the check-in fee, then you have been charged too much. You can request a refund after 24 hours, and within 6 months of the travel date.