Reclaiming or transferring your balance
It is unfortunately not possible to transfer your card balance to a new OV-chipkaart, but you can request a refund of your OV-chipkaart balance. Read what to do in various situations below.
| Anonymous chipkaart | Personal chipkaart | |
| Expired chipkaart | Request a refund | Request a refund via your Mijn OV-chip account. |
| Active chipkaart | Request a refund by sending in the form and your card. Your card will then be terminated. | Request a refund by sending in the form and your card. Your card will then be terminated. |
| Active chipkaart | Request a balance refund via an NS Service Desk. | Request a balance refund via an |
Good to know:
- If you use automatic top-up, you must first cancel the service;
- Bring along proof of identification.