Reclaiming or transferring your balance
It is unfortunately not possible to transfer your card balance to a new OV-chipkaart, but you can request a refund of your OV-chipkaart balance. Read what to do in various situations below.
Good to know:
- If you use automatic top-up, you must first cancel this service;
- Bring along proof of identification to the NS Service Desk.
|
Anonymous chipkaart |
Personal chipkaart |
|
|
Expired chipkaart |
Request a refund |
Request a refund via your Mijn OV-chip account. |
|
Active chipkaart |
Request a refund by sending in the form and your card. Your card will then be terminated. |
Request a refund by sending in the form and your card. Your card will then be terminated. |
|
Active chipkaart |
Request a balance refund via an NS Service Desk. |
Request a balance refund via an |