Go to content

Main navigation

Bicycle Storage Customer Service

Would you like to extend or cancel your season ticket, do you have problems accessing your storage facility, or is your bicycle locker damaged? This page provides answers to the most frequently asked questions. We would be happy to help you, so if your question is not in this list, please feel free to contact NS Customer Service. We are standing by day and night to help you!.

Ask the NS Community

  • By and for customers
  • Experts provide quick answers to your questions

The answer to your question


If you purchased a season ticket from the attendant at a storage facility, then you can extend it with the help of the attendant. Annual season tickets that were purchased online are automatically extended each year.

Making changes

You can change your personal information online using Mijn deur tot deur or Mijn NS. Do you have an annual season ticket for bicycle storage on your NS-Business Card? Then you can change this using Mijn NS Zakelijk.


Season tickets for your station's bicycle storage facility can be purchased online and paid for via Internet banking.

Termination or Cancellation

Questions about terminating or cancelling your NS Bicycle storage season ticket.

Lost, stolen or damaged

Assistance in case of loss, theft or damage of your bicycle, access card or key.

Kunnen we u ergens mee helpen?

Neem contact op met NS Klantenservice