Bicycle Storage Customer Service
Would you like to extend or cancel your season ticket, do you have problems accessing your storage facility, or is your bicycle locker damaged? This page provides answers to the most frequently asked questions. We would be happy to help you, so if your question is not in this list, please feel free to contact NS Customer Service. We are standing by day and night to help you!.
The answer to your question
If you purchased a season ticket from the attendant at a storage facility, then you can extend it with the help of the attendant. Annual season tickets that were purchased online are automatically extended each year.
You can change your personal information online using Mijn deur tot deur or Mijn NS. Do you have an annual season ticket for bicycle storage on your NS-Business Card? Then you can change this using Mijn NS Zakelijk.
Season tickets for your station's bicycle storage facility can be purchased online and paid for via Internet banking.
Termination or Cancellation
Questions about terminating or cancelling your NS Bicycle storage season ticket.
Lost, stolen or damaged
Assistance in case of loss, theft or damage of your bicycle, access card or key.