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The booking process is changing

On 5 June, the website avg.ns.nl will shut down and the booking process for travel assistance will change.


How will the changes affect you?

  • Starting from 5 June, you can book travel assistance by going to ns.nl/reisassistentie or by using the Reisplanner Xtra app
  • To do so, you will need a Mijn NS account. Sign up for one now!
  • You can still book assistance on the phone, by calling 0302357822. We are happy to help.

Requesting travel assistance until 4 June

Looking to request travel assistance until 4 June? You can still use the old method.

Requesting travel assistance after 5 June

Looking to book a train trip after 5 June? Please visit the new site ns.nl/reisassistentie.

Do you have any questions?

We would be happy to help you at ns.nl. You can also call us at 030-2357822. We are ready to help you at any time.