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Vrouw met mondkapje op leest de krant in de trein.

Face masks in trains and in stations

If you're travelling by train, you must always wear a face mask. That includes in stations and on platforms too. That way, we can keep the trip safe together. Be prepared for your trip and read our answers to questions about face masks.

Frequently asked questions about face masks

  • Where do I need to wear a face mask?

    As of 1 December 2020 it is compulsory to wear a face mask in stations, on platforms and in the train.  A face mask is also required when multiple people (aged 13 years and older) take a taxi to or from the station.

  • Am I obliged to wear a face mask when I'm in an NS station?

    As of 1 December it is compulsory to wear a face mask in indoor public spaces. Platforms and stations are regarded as indoor public spaces.

  • Why do I have to wear a face mask?

    In the train it's often impossible to maintain a distance of 1.5 metres from other travellers. For example, often you have to sit next to or opposite one another. Or you might have to pass other travellers in the aisle. Wearing a face mask is an extra measure, which applies in addition to the basic rules: stay home if you're experiencing symptoms, keep your distance, wash your hands regularly and cough or sneeze into the crook of your elbow.

  • I get short of breath easily/I have a lung condition. Do I have to wear a face mask?

    It is compulsory for all travellers aged 13 or older to wear a face mask in the train. In addition, we specifically ask you to wear a face mask when you enter the station and when you go onto the platform.

    An exception applies if, due to a disability or chronic illness (whether visible or not), you are unable to wear or put on a face mask or you become seriously disoriented by it. More information is available on the Dutch central government website.

  • Is it also compulsory for my child to wear a face mask in the train?

    Travellers aged 13 years and older are required to wear a face mask in the train. Is your child younger than 13? Then it's not necessary for your child to wear a face mask.
  • What kind of face mask can I wear?

    The government asks travellers to wear non-medical face masks. This will ensure that medical face masks remain available to healthcare workers. You can buy face masks at various shops and lots of vending machines in our stations. You can also make your own. Instructions can be found on the Dutch government's website.

  • Can I eat or drink in the train?

    Yes you can, but please keep this to a minimum. And remember to put your face mask back on as soon as you are finished.

  • What if I leave my face mask at home by accident?

    No problem! You can buy face masks from various shops and many vending machines at our stations.

  • How much will I be fined if I don't wear a face mask?

    You will be given a fine of €95 if you board a train, tram, bus or metro without a face mask. If you do this multiple times, the fine may be higher, increasing to up to €350.

Can't find your question? In that case you can contact NS Customer Service to ask it.

Find out more on our page about travelling responsibly during the coronavirus outbreak.