Skip to main content

Main navigation

Vrouw met mondkapje op leest de krant in de trein.

Face masks in trains and in stations

If you're travelling by train, you must always wear a face mask. That includes in stations, on platforms and in the station shops too. That way, we can keep the trip safe together. Be prepared for your trip and read our answers to questions about face masks.


Frequently asked questions about face masks

  • Where do I need to wear a face mask?

    Travellers aged 13 years and above are required to wear a face mask on the train, in the station, on platforms, at stops and in station shops. In restaurants at stations, you may only remove your face mask if you have been assigned a seat.

  • Am I obliged to wear a face mask when I'm in an NS station?

    Travellers aged 13 years and above are required to wear a face mask everywhere in the station building, including in the station shops. You are also required to wear a face mask on the platforms and on the train. Het gebruik van een mondkapje is voor reizigers van 13 jaar en ouder verplicht in het hele stationsgebouw. Dus ook in de winkels op het station. In restaurants at stations, you may only remove your face mask if you have been assigned a seat.

  • Why do I have to wear a face mask?

    In the train it's often impossible to maintain a distance of 1.5 metres from other travellers. For example, often you have to sit next to or opposite one another. Or you might have to pass other travellers in the aisle. Wearing a face mask is an extra measure, which applies in addition to the basic rules: stay home if you're experiencing symptoms, keep your distance, wash your hands regularly and cough or sneeze into the crook of your elbow.

  • I get short of breath easily/I have a lung condition. Do I have to wear a face mask?

    The government has made an exception for travellers who are unable to wear a face mask due to disability or illness.

    However, you must be able to demonstrate this yourself in the event of an inspection. You can do so by one of the means indicated by the government. You should also be in possession of a valid ticket.

    Face shield instead of face mask

    If you are able to wear a face shield while travelling, you may choose to do so, also subject to the rules described above.

    You can read more about the government's face mask requirement or view the Exceptions to the face mask requirement video.

  • Is it also compulsory for my child to wear a face mask in the train?

    Travellers aged 13 years and older are required to wear a face mask in the train as well as inside the station building, including on the platform and in the station shops. If your child is younger than 13, then they are not required to wear a face mask.

  • What kind of face mask can I wear?

    The government asks travellers to wear non-medical face masks. This will ensure that medical face masks remain available to healthcare workers. You can buy face masks at various shops and lots of vending machines in our stations. You can also make your own. Instructions can be found on the Dutch government's website.

  • Can I eat or drink in the train?

    Yes you can, but please keep this to a minimum. And remember to put your face mask back on as soon as you are finished.

  • What if I leave my face mask at home by accident?

    No problem! You can buy face masks from various shops and many vending machines at our stations.

  • How much will I be fined if I don't wear a face mask?

    You will be given a fine of €95 if you board a train, tram, bus or metro without a face mask. If you do this multiple times, the fine may be higher, increasing to up to €350.

Can't find your question? In that case you can contact NS Customer Service to ask it.

Find out more on our page about travelling responsibly during the coronavirus outbreak.