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Rules in the train during the coronavirus outbreak

All of the seats on the train are now available for use once again. However, the Cabinet recommends travelling only when absolutely necessary. In addition, we urge you to avoid crowds and travel outside of rush hour wherever possible. The use of face masks on the train remains mandatory.


The measures in brief

  • The use of a face mask on the train is mandatory
  • Maintain sufficient distance from others when boarding and leaving the train
  • Avoid touching surfaces wherever possible
  • Only travel if you are free of symptoms
  • Avoid crowds and travel outside of rush hour wherever possible
  • You may take your bicycle on the train, but please register it in advance.

Face masks

The government requires the use of a face mask on public transport. Wearing a face mask in the stations and on the platforms has also been mandatory since 1 December 2020. This applies to travellers aged 13 years and above. These face masks can be purchased from various shops at our stations and in many station vending machines. Read our answers to frequently asked questions about the use of face masks.

Treinwijzer

If you would like an idea of the expected extent of crowding in the train, then register your train journey using the Treinwijzer. The more travellers who register their journeys, the more accurate the predictions will be. Together we can ensure that as many people as possible can travel responsibly.

Green stickers

We have used green stickers to indicate where people can sit in our trains. All seats have been made available again since 1 July. The stickers serve as an aid to help people to maintain a distance of 1.5 metres from each other wherever possible.

Other measures aboard the train

  • Given the current circumstances, some changes have been made to the NS Travel Assistance process. You can read more about this on the relevant page.
  • We are making every effort to ensure that our colleagues remain healthy and fit, and to keep providing the best service possible. For this reason, we ask that when the conductor asks you to present your ticket, please hold it up to the conductor's scanner yourself.
  • Cleaners will pay extra attention to disinfecting contact areas, such as door handles and headrests, during the regular cleaning activities. Extra soap and paper towels will be stocked in trains equipped with a lavatory.