Rules in the train
From 1 July all seats on the train will be available for use once more. All travellers are still requested to avoid busy periods and travel outside of rush hour wherever possible. The use of face masks remains compulsory.
The measures in brief
- Wear a face mask
- Keep sufficient distance from others when boarding and leaving the train
- Avoid touching things wherever possible
- Avoid busy periods and travel outside of rush hour wherever possible
- Bicycle is allowed on the train. We recommend that you register it in advance.
The government requires the use of a face mask while travelling on public transport. This applies to travellers aged 13 years and older. You can obtain these face masks at various shops at the station and in many station vending machines. Travellers are requested to put their face mask on in good time before boarding the train. For more information on the use of face masks on public transport, please visit the Government website.
In our trains, green stickers indicate where passengers can sit. Even though all seats will be available again from 1 July, the stickers will remain on the trains for the time being. They serve as an aid to keep as much distance as possible where possible.
Other measures aboard the train
- Given the current circumstances, some changes have been made to the NS Travel Assistance process. You can read more about this on the relevant page.
- We are making every effort to ensure that our colleagues remain healthy and fit, and to keep providing the best service possible. For this reason, we ask that when the conductor asks you to present your ticket, please hold it up to the conductor's scanner yourself.
- Cleaners will pay extra attention to disinfecting contact areas, such as door handles and headrests, during the regular cleaning activities. Extra soap and paper towels will be stocked in trains equipped with a lavatory.