31 March 2020 - NS is taking measures to prevent the spread of coronavirus and to ensure that travellers who are genuinely dependent on the train, such as people in essential professions, can continue to make use of the rail service. We are monitoring developments around the coronavirus on a daily basis to determine what effect they will have on our services and our employees.
Special basic timetable
NS and ProRail are taking measures to ensure that travellers who genuinely depend on the train, such as those in essential professions, can continue to count on predictable and reliable train service. A special basic timetable is in effect until further notice.
This means that two trains per hour in both directions will be running from every station in the Netherlands. For stations from which one train usually departs per hour, this will remain in effect. We advise everyone to consult the NS Travel Planner or the NS app for the most up-to-date information.
Please note: Therefore, please don't take the train unless it's strictly necessary! Please also stay at a distance of at least 1.5 metres from each other on the train and while boarding and disembarking.
Season tickets and individual tickets
Many travellers have questions about matters such as stopping or pausing a season ticket or tickets that have already been purchased, or postponing a Keuzedag (Optional day). We provide answers where possible in the frequently asked questions. This information will be updated regularly.
If you still have questions, please bear in mind that NS Customer Service is very busy at the moment, and the waiting time is therefore longer than you have been accustomed to experiencing with us.
Other recommendations for travelling with NS
- The service at stations and on the train may be different from what you've been accustomed to experiencing from us. Due to the extra measures announced by the Ministerial Commission for Crisis Management and the RIVM (the National Institute for Public Health and the Environment), there are fewer travellers at stations and travelling by public transport, and there are also fewer NS employees available. Naturally, we will continue to guarantee your safety at the station.
- Given the current circumstances, the NS Travel Assistance process will be partially adjusted. You can still request NS Travel Assistance for your journey, but you should avoid physical contact as much as possible between the assisting employee and you or your mobility or other aid. You can read more about this on the relevant page.
- There will be at least a Tickets & Service desk or OV Service shop open at each station, where possible. At the moment, they are open from 09:00 to 17:00 on Monday to Sunday. This will enable us to provide you with informationor help. Unfortunately, the shop at Ede-Wageningen station is closed.
- At stations, we are keeping a sales point open where possible for travellers and our colleagues who are working. These will mostly be AH to Go shops. At stations where there is no AH to Go, there will be a Kiosk open instead. All other Kiosk shops are closed. All Rituals shops at stations are also closed. Tenants of other shops at stations will decide for themselves whether or not to close, and they will communicate this by means of a notice at the shop in question.
- We are making every effort to ensure that our colleagues remain healthy and fit, and to keep providing the best service possible. For this reason, we ask you to pay as much as possible by card, and when asked by the conductor to present your ticket, to hold it up to the conductor's scanner yourself.
- Cleaners will pay extra attention to disinfecting contact areas, such as door handles and headrests, during the regular cleaning activities. Trains equipped with a lavatory will be stocked with extra soap and paper towels.
- Luggage lockers at all stations except Amsterdam Centraal are no longer in use. Travellers can still pick up their luggage. Sanifair toilets and toilets with contactless payment are open for use.
- Starting from 21 March, there will be at least one bicycle parking area per station open for our travellers to use. The parking areas are open from 15 minutes before the first train to 15 minutes after the last train. This means we can provide travellers with a place to park their bicycles at each station. The OV-fiets can also be rented at these parking areas. Visit ns.nl/fietsenstallingen to find out which bicycle parking area is open at the station you wish to use.
We will be monitoring the developments with respect to coronavirus on a daily basis, as well as their effect on our timetable and employees.
When it comes to measures for preventing the spread of coronavirus, the public transport companies follow the guidance of the government and the RIVM (the National Institute for Public Health and the Environment), as they are experts in the field of disease prevention. At the moment, the RIVM recommends taking the standard preventive measures that apply to all viruses that can cause colds or flu, including:
- washing your hands regularly,
- coughing and sneezing into the crook of your elbow, and using paper handkerchiefs
- avoiding shaking hands
- keeping at a distance of at least 1.5 metres from each other (also at the station and on the train).
As of the evening of Thursday, 12 March, the RIVM also recommends working at home if possible or spreading out your working hours. High-risk individuals are also advised to avoid public transport. These measures apply throughout the Netherlands until at least 6 April 2020.