On Wednesday 4 October 2017, the first NS StationsLab opened its doors at Amsterdam Centraal. In a pop-up laboratory, Psychobiology and Medical students performed a 5-day study of travellers' waiting experience and ways to make it more pleasant.
The science of waiting
Of course, NS knows a great deal about waiting experience. A lot of research has been done regarding the effect of music, colour and bustle on people's experience. Most of the experiments have only been done a laboratory setting. With the NS StationsLab, the lab comes to the traveller. While travellers waited for their trains, their experience in the station's natural environment was measured. NS wants to use the StationsLab to share and broaden its knowledge about waiting.
Knowledge is power
Under the guidance of psychobiologist Dr. Tonny Mulder, a team of students from the University of Amsterdam and the Vrije Universiteit conducted research into the psychological and physiological processes among passengers. The students used experiments to determine what happens to your brain and heart while you are waiting. For example, they looked at whether you react differently in the morning than in the afternoon.
Partner of 'Weekend van de Wetenschap'
On Wednesday 4 October, the NS StationsLab was opened by Professor Erik Scherder. He is one of the ambassadors of the project partner Weekend van de Wetenschap (Science Weekend). During the 1st weekend of October, Weekend van de Wetenschap brought visitors behind the scenes at businesses, institutes, universities, institutions and museums. At more than 250 locations in the Netherlands, organisations opened their doors to the public. The Centraal Station, with the NS StationsLab, was one of these locations.
NS StationsLab results
The results of the NS StationsLab study have been released. The first edition of the StationsLab was a great success. See the results below.