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Request refund for delay

If your NS journey was delayed by 30 minutes or more, you can use this form to ask for a refund. You can alternatively ask for money back through Mijn NS – that’s even easier.

If you travelled on the high-speed line (HSL) by Intercity direct or the intercity train from The Hague to Eindhoven via Breda, you can use the form below to request refunds for delays of 15 minutes or more.

If you travelled on an e-ticket or mobile ticket that you did not purchase from NS, you can read more here about requesting refunds.

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Your primary ticket
Did you get to the intended NS destination station?
If an emergency meant that you did not get to your final destination, state the NS station where you got off here.
Did you travel on the high-speed line (HSL)?
Did you travel by Intercity direct (the high-speed train between Amsterdam and Breda) or the intercity train from The Hague to Eindhoven via Breda?
Intercity direct supplement
Did you use an Intercity direct monthly or single-use supplement? (Check 'Yes')
Ticket intercity direct supplement
On what kind of ticket was the Intercity direct supplement loaded?
Did you use a supplementary ticket too, such as a Dagkaart Fiets (bicycle supplement) or a Railrunner (children’s ticket)?
Supplementary tickets are Railrunner (children), Dagkaart hond (dog), Dagkaart fiets (bicycle), Toeslagproducten 2-1 (class change) or the Gouwe Ticket Kind (special product).
Your supplementary ticket
Type of ticket
Do you want to enter another supplementary ticket?
Your supplementary ticket
Type of ticket
Do you want to enter another supplementary ticket?
Your supplementary ticket
Type of ticket
Do you want to enter another supplementary ticket?
Your supplementary ticket
Type of ticket
Your personal details
Enter your first initial (as a capital letter).
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Enter only digits, without dashes, for example 0611111111.
Your address
Your account details
The account number may belong to a person or e.g. a foundation.
Enter your IBAN number here. You can also enter international IBAN numbers here.
Terms and conditions

Read the terms and conditions for Refunds for Delays

Read the terms and conditions for Refunds for Delays on Intercity Direct

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