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NS Zonetaxi and NS-Business Card taxi service

Information about the use of your data to utilise the NS Zonetaxi and NS-Business Card taxi service.

What personal information do we use?

When booking an NS Zonetaxi, we use your contact details, card number and the address of your location and destination.

If you are the holder or booker of an NS-Business Card issued by NS Zakelijk, we may also use your business contact information if possible.

What do we use your personal information for?

In order to make your train journey a comfortable door-to-door experience, we offer the NS Zonetaxi and the NS-Business Card taxi service. You can book the taxi services quickly and conveniently online, by phone or via the NS Travel Planner Xtra app. In order to take advantage of this service, you must have a personalised private or business OV-chipkaart.

The basis of processing this information is: implementation of the contract.

We use this information as part of the contract we enter into with you when booking a taxi. It is not possible to reserve an NS Zonetaxi or a taxi NS-Business Card without this information.

With whom do we share this information?

When you reserve a taxi via Mijn NS, Mijn NS Zakelijk or the NS Travel Planner Xtra app, we will pass on your name and telephone number to Transvision. Transvision will then assign a taxi company and a ride number. The taxi company will then transport you to your desired destination. We implement measures to prevent violations of your privacy. For example, we only pass on the information Transvision needs to make a reservation. Transvision is then responsible for compliance with the applicable legislation and regulations. See for more information.

We contract third parties to provide IT and marketing services. These third parties process our information solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal information.

We are authorised to provide your personal information to parties outside the European Economic Community under certain circumstances. In that event, we will take suitable measures with these parties, for example by agreeing to the standard provisions required by the European Commission.

How long do we store your information?

We will store your personal information for a maximum of 18 months after using the NS Zonetaxi service or the NS-Business Card taxi service.