Go to content

Main navigation

OV-fiets and bicycle storage

Information about the use of your data when you use an OV-fiets or put your bicycle in storage,


What personal information do we use?

When you use an NS Bicycle storage facility we use, among other things, the data on your OV chipkaart and the transaction data. You provided us with these data when you purchased the travel product.

If you are the holder or booker of an NS Business Card issued by NS Zakelijk, we will use your business contact details, if possible.

What do we use your personal information for?

The basis of processing this information is: implementation of the contract.

In order to use an OV-fiets, you require a season ticket. You can purchase this online. We use your contact details and card number for this season ticket. You can link the season ticket to any personalised OV chipkaart.

When purchasing the season ticket, you can also choose an extra option: 'Storage on account'. This allows you to store your own bicycle in one of the NS bicycle storage facilities.

The basis of processing this information is: justified interest.

It is in your interest and ours that we improve our services. For this reason, NS processes your transaction data in aggregated form for marketing purposes when you rent a bicycle from us or use 'Storage on account'. For example, we are interested in the most popular locations for rental or storage, rental during the morning or evening rush hour, or the net turnover each month. If you would prefer that NS did not process your transaction data for these purposes, then you can unsubscribe.

With whom do we share this information?

We contract third parties to provide IT and marketing services. These third parties process our information solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal information.

We are authorised to provide your personal information to parties outside the European Economic Community under certain circumstances. In that event, we will take suitable measures with these parties, for example by agreeing to the standard provisions required by the European Commission.

How long do we store your information?

We store your personal data for up to 18 months after you use the OV-fiets or bicycle storage facility.