Frequently asked questions about work on the tracks

Frequently Asked Questions

• Can I travel on an NS bus for free during these engineering works?

  No, you will still need a valid NS ticket to travel by bus. You can check in and out on the NS bus. If you're continuing your journey by train, make sure to check out when you leave the bus and check in at the station. 

• How will this engineering work affect your journey?

  To find out exactly how the engineering work will affect your journey, we recommend using the Reisplanner just before you leave. 

• I'm a wheelchair user. Can I travel on NS buses?

  Our NS buses are not always wheelchair-accessible: this differs from one situation to the next. It's best to always request NS Travel Assistance, just as for a 'regular' train trip. . We'll always do everything we can to make things as easy as possible and take additional measures to help you if necessary. For more information, consult our information about travelling with a disability or read our terms and conditions.

• Why was this work not done during the holidays?

  Normally speaking, we schedule these engineering works during school holidays, because the trains are usually less busy then. This was not possible this time, because a lot of engineering work was scheduled to be done during the holidays all over the country. As a result, we did not have enough manpower or equipment to schedule the engineering works around Rotterdam during the school holidays.

• Does the "Refunds for delays" scheme apply?

  Yes, the “Refunds for delays” scheme does apply. However, the starting point when calculating the delay is the adjusted journey time in the Travel Planner, in which the additional travel time for the NS bus has been included. You will not receive a refund because the journey takes longer than it would by train. Read more about the Refunds for delays scheme.

• Can I plan my journey using the Travel Planner and is this information reliable?

  Yes, you can plan your journey via the Travel Planner at NS.nl or via the NS app up to 10 days prior to departure. Your travel recommendation will include an estimate of the extra travel time for the journey, due to replacement bus transport, extra transfers, or detours. Count on at least 30 minutes extra to reach your destination.

  We recommend that you check your itinerary shortly before departure for the most up-to-date individual travel recommendation.

  Good to know: the information on the travel information screens at the station is the same as that provided in the Travel Planner and app. In the event of scheduled engineering works or special events, we will display the revised destination for the route, and not the original destination. The screens will also only display the trains that are running.

  Naturally, any unscheduled changes or delays will be shown on the screens as the information becomes available.

• I have an NS season ticket and cannot travel on my route. Do I get a discount?

  No, there is no discounts scheme. We arrange transport in the form of NS buses. Since we are dealing with scheduled engineering work, no schemes apply. For other questions and comments about travelling with your season ticket during route closures, you can contact NS Customer Service