NS charges travelers a variety of rates. We are happy to keep you informed of rate changes, correction rates, fines, deferred payments or problems with online payment, as well as how to react to these payment issues.
The answer to your question...
Problems when paying online
Are you having problems paying online with NS? Please call NS customer service and order your NS season ticket on the telephone.
No valid ticket in the train? Then the conductor can give you a fine. Are you unable to pay in cash immediately? Then you will be granted a deferred payment if you are able to provide proof of your identity.
If you do not check in or do not check out with a Traject Vrij or NS-Business Card, we are unable to determine the journey price. We then charge you a corrective fee.
Consumer Rates 2016
You can find the rates for all NS products for 2016 here. You can also find the rates in the Travel Planner
You can find the rates for NS business products for 2017 here. These rates are also available in the NS Travel Planner.
Customer rates for door-to-door services
What are the rates for door-to-door services if you would like to use another form of public transport for the last leg of your journey?
Business rates for door-to-door services
What are the rates if you use the various door to door services with your NS-Business Card? View them here.