Lost and found items
Have you lost something on the train or at the station? We would be happy to help you find your property. Read about what we do with lost property and what steps you can take yourself below.
Have you lost something on the train or at the station?
Fill in the lost property form via this page and describe your lost property as clearly as possible. After sending this form, you will receive a unique number. What should you do after that?:
- First 5 days at the station. As soon as possible, ask whether your property has been found at a station where there is an NS Tickets & Servicewinkel or an OV-Servicewinkel. Or call our Customer Service department (030-7515155). Found items are stored at the station at which they were handed in for 5 days. During this period, you can pick up your property free of charge simply by showing your proof of identity and the unique number associated with your lost property form. You can find the opening times of the NS Tickets & Servicewinkel or OV Servicewinkel under station information .
- After 5 days, sent to the Centraal Bureau Gevonden Voorwerpen. After 5 days have passed, all handed in lost property is sent to the Centraal Bureau Gevonden Voorwerpen. Within 4 weeks, you will receive a message informing you whether or not your property has been found. Has your property been found? Then the message you receive will describe the steps you must take in order to have your property sent to your house. You cannot visit the Centraal Bureau Gevonden Voorwerpen.
Lost your ID?
If an ID (passport, ID card, driver's license) is found with your personal property at the Centraal Bureau Gevonden Voorwerpen then we are obliged to hand it over to the Koninklijke Marechaussee. You will then receive a message from us informing you what you can best do to retrieve your ID.
Have you found something on the train or at the station?
You can give the item to an NS employee at the station or on the train. If you are unable to do this, then you can also report the item to our Customer Service department via the telephone on 030-7515155. Thank you in advance!