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Lost and found items

We're sorry to hear that you lost or forgot one of your belongings on the train or at the station. You can find a list of lost and found items online.

Look for your lost item

Have you found an item?

If you have found an item on the train or at the station, please hand it to one of our service staff at the station or on the train. This gives the best chance that the item will be returned to its owner.

If you cannot hand the item to a staff member, you may take it with you and register it online at verlorenofgevonden.nl or iLost.co. It is not possible to register the item by phone via our Customer Service.

Have you lost an item?

Have you lost or left something on the train or at the station? Please read below to find out how we handle found items.

1. Search online among found items

If you have lost an item, check our online database of found items to see if we have found it. It can take a few days before items appear online.

We are not allowed to keep these cards; we hand them to the responsible authorities. You must block and replace them yourself.

I have lost my identity card, passport or driver's licence

Unfortunately, we are not allowed to keep passports, identity cards and driver's licences according to the law. If these are found, we pass them onto the Marechaussee. This means you will not be able to find them among the found items.

Report the loss to the municipality yourself, to prevent your old identity document being misused. You can also request a new identity document there at the same time.

Report a lost identity card or passport through the Government

Report a lost driver's licence through the RDW

I lost my OV-chipkaart, OV-pas or NS-Business Card

Unfortunately, we are not allowed to keep an OV-chipkaart, OV-pas or NS-Business card. When we find them, we pass them onto the responsible agency. This means you will not be able to find lost cards among the found items.

Block your OV-chipkaart as soon as possible to prevent unauthorised use. You can also request a new card here at the same time.

Block your personal OV-chipkaart

Block your NS-Business Card

Block your OV-pas

I lost my debit card or other personal card

We do not keep debit cards or other personal cards according to the law. When we find them, we pass them onto the respective responsible agency. This means you will not be able to find them among the found items.

You will have to block and replace these cards yourself. You can block your debit card through your own bank.

Visit the Consumentenbond (Consumer Association) to find out how to report a lost debit card

2. You find your item and submit a request

Is your item listed among the found belongings? That is good news! Submit a request to have your item returned.

Provide as much information as possible about your item to help us confirm that you are the rightful owner. Please describe all details and features as accurately as you can.

We aim to respond to your request within 24 hours. Response times may be slightly longer on weekends and public holidays. You will receive an email informing you if your request has been approved.

3. You collect your item or have it sent to you

Once your request has been approved, you can usually choose how to receive your item.

(Collecting) at the station

If you choose to collect your item at a station with a service desk, you have seven days to collect it yourself or arrange for someone else to collect it on your behalf. Unfortunately, we cannot make exceptions to keep your item at the station for longer.

We will only release the item if you can show your proof of identity and provide the request number, which is included in the email you receive.

Have it sent to you

If you want the item sent to you or have not collected it within seven days, you will provide us with your details and pay the postage first. The cost is € 15 for standard delivery within the Netherlands.

Postage costs are higher for international delivery or larger parcels.

FAQ about lost & found items

I cannot find my item

Can't find your item? We're really sorry to hear that. It may take a few days for items to appear online. Try again in a couple of days.

You can also try searching for it in different ways:

  • Search in a different category.
  • Amend the date. After all, an item may sometimes be found a while after you lost it.
  • Use fewer filters in your search (for example, don't specify the brand of your bag). This will deliver more results.

Haven't found your item after a number of weeks?

You can also look for your item through sites such as iLost.co and verlorenofgevonden.nl. Who knows, perhaps it has been found somewhere after all!

I cannot find my item

Can't find your item? We're really sorry to hear that. It may take a few days for items to appear online. Try again in a couple of days.

You can also try searching for it in different ways:

  • Search in a different category.
  • Amend the date. After all, an item may sometimes be found a while after you lost it.
  • Use fewer filters in your search (for example, don't specify the brand of your bag). This will deliver more results.

Haven't found your item after a number of weeks?

You can also look for your item through sites such as iLost.co and verlorenofgevonden.nl. Who knows, perhaps it has been found somewhere after all!

I lost something on a train of another carrier?

Go to iLost or verlorenofgevonden.nl or report it to the relevant carrier.