Lost and found items
Have you found an item on the train or at the station? Hand it in to the train staff. Have you lost something? Fill in the form 'Lost item return request'.
Have you lost something on the train or at the station?
Always immediately ask the station staff whether your item or luggage has been found. If it has not then you can place a search request using the online form Lost item (Dutch), call 030 – 75 15 155 (available anytime), or fill in the form Lost item return request (Dutch). You can hand in the completed form at an NS Service desk.
Have you found something on the train or at the station
You can hand over items or luggage that you find to the train staff. They will report it or hand it in at the station.
What does NS do with lost property?
We are here to help you find your property. Items that are found are stored at the station where they are handed in for 5 days. After that the station staff send the items to the Centraal Bureau Gevonden Goed. They are stored there for a maximum of 3 months. Within this period of time you can pick up your property free of charge from the relevant station.