Terminating or cancelling door to door services
Going to and from the station with your own bicycle, an OV-fiets, the Zonetaxi, Greenwheels or using the bus, tram or metro. You can cancel several door to door services online.
Cancelling door to door services
You can cancel door to door services like OV-fiets season tickets or bicycle storage season tickets in your personal online environment under the heading 'cancel'. Here you can also see the date up to which you have paid. After cancellation we will send you a confirmation email to the address that you have registered with us (see your personal online environment). Please note: you will only receive a refund if you cancel your season ticket 7 days after closing it and you have not yet received a sticker.
Termination of Stallen op rekening
Storage on account remains active until you cancel it. You can do this at any time via My door to door.
Cancelling an annual bicycle storage season ticket
You can cancel your bicycle storage season ticket through the storage proprietor or via your personal online environment on ns.nl/mijndeurtotdeur. For more information go to staffed storage season tickets or self-service storage season tickets.
Cancelling a booking with the Zonetaxi
You can cancel a booking with the Zonetaxi online until 15 minutes before the appointed time at nszonetaxi.nl. If you cancel later than this you will be charged a fee.
Changes to Greenwheels
Would you like to change a reservation or some details, cancel a reservation or cancel the season ticket? Read how to do this on the Greenwheels website.
Terminating Storage on account
Storage on account remains active until you cancel it. You can do this at any time via 'My door to door'.