Main navigation

Go to content

Assistance during your journey

If you have a disability and need help to board or de-board trains or to transfer between modes of transport, or just to accompany you through the station, then you can take advantage of the NS Travel Assistance service. Always request NS Travel Assistance at least one hour before you wish to depart.


Travelling with NS Travel Assistance

We offer NS Travel Assistance at more than 100 stations throughout the Netherlands. A trained NS employee or taxi driver working on behalf of NS will help you navigate the station and continue your train journey. NS Travel Assistance is not available on the night train network.

Requesting NS Travel Assistance

Travel assistance request conditions

  • Always request travel assistance at least 1 hour before your departure time.
  • Mention the date, departure time and departure- and arrival stations for your journey.

The booking confirmation for your assisted travel will list the meeting place at your station. Please be at the meeting place at least 15 minutes before departure. Our employee will help you board and de-board the train and transfer to other modes of transport. He/she will accompany you to the train and the exit of the arrival station. You must arrange transport for your luggage yourself. And naturally, the NS Travel Assistant would be happy to answer any questions you may have about your journey.

If you experience problems during your journey, or if you must cancel your trip, please call NS at: 030 - 2357822. We are available 24 hours per day, 7 days per week.

Accompaniment to the airplane at Schiphol Airport

You can request NS Travel Assistance for help boarding or deboarding at station Schiphol Airport. If you have a disability and would like someone to accompany you to and from Schiphol Airport, then you can take advantage of the services provided by Axxicom Airport Caddy. For more information, visit Axxicom Airport Caddy or call: 020 - 4069809.