Transfer to another NS train
When you check in and out to transfer from one train to another at the same NS station, this may have temporary consequences for your rate. This situation can occur at one of four stations.
Stations where you must check in and out to transfer between trains
When you change trains at one of the following stations, you may have to check out and then check in again:
- Amsterdam Muiderpoort
- Amsterdam Zuid
- Amsterdam Bijlmer Arena
This may have consequences for the rate you are charged for your journey.
Consequences of checking in and out when transferring between trains
If you begin your journey during off-peak hours (before 16.00), and you transfer between trains at one of the stations listed above between 16.00 and 18.30, you will be led to another platform via the check-in gates. This requires you to check out and then check back in again to continue your journey. At that moment, the peak rate will apply to the remainder of your journey, and you will be charged too much. The same applies when you check in before 6.30 and transfer at one of these stations between 6.30 and 9.00. This situation only applies to the following season tickets:
- Dal Voordeel
- Dal Vrij
- Altijd Voordeel
- Weekend Vrij
- travelers with student travel products
- Traject Vrij
As a result, you may be charged extra for your journey if you transfer at one of the stations listed above. In that case, you may request a refund for the extra amount.
Balance too low?
When you check out to transfer between NS trains at one of the stations listed above, the system will check your balance again when you check in. If your balance is less than € 20 (€ 10 for season ticket holders), then you will not be able to check in again. We recommend setting 'top up balance automatically' on your card. That way, you will never be confronted with a closed gate at the station.
Traveling with an NS-Business Card
If you travel with an NS-Business Card with a Traject Vrij season ticket (outside of your selected route) or an NS-Business Card with a Dal season ticket, then the extra amount charged will automatically be corrected on your invoice. For other travelers who travel on account or on balance, there are other situations that may result in extra costs due to transferring between trains at these stations. This can occur on journeys to and from Hilversum Media Park, Hilversum Sportpark and Amsterdam RAI.
Refunds at the NS Ticket Machine
If you are charged too much when transferring trains, we will send you an e-mail explaining how to request a refund for the extra amount charged. When you hold your OV-chipkaart in front of an NS Ticket Machine or any other OV-chipkaart charging point, the extra amount will automatically be refunded to your OV-chipkaart. If we do not have an e-mail address from you, then you will not receive an e-mail, but we will still reserve the refund amount you are entitled to.
Follow the steps below to top up your OV-chipkaart with your refund amount:
- Hold your OV-chipkaart in front of the card reader to the bottom right of the screen.
- Select ‘Ophalen bestelling’ (Download Order) and follow the instructions on the screen.
- The amount will automatically be added to the balance on your OV-chipkaart.
If you encounter one of the situations described above, please feel free to contact NS Customer Service at any time at tel.: 030-751 51 55. They will ensure that the extra amount charged is refunded to your balance. This problem will be corrected in early 2016, and from then on you will always pay the correct amount.