Main navigation

Go to content

Refunds when you forget your season ticket

If you forget to bring along your season ticket during your journey, you may be eligible to request a refund, depending on which season ticket you have.


I forgot my OV-chipkaart combined with a season ticket

I forgot my OV-chipkaart combined with a season ticket

When you forget to bring along your OV-chipkaart with a season ticket, you must pay the full rate for the journey with another OV-chipkaart or a single-use ticket in order to travel on the train without risking a fine.

Requesting a refund when you forget your season ticket

Depending on your season ticket, you may request a refund for the extra costs for your journey. We will evaluate your request, and if it is justified, we will refund the extra costs.

Did you forget your Dal Vrij, Altijd Vrij, Weekend Vrij, Traject Vrij. OV Vrij, Dal Voordeel, Atijd Voordeel, Kids Vrij or Grensabonnement?

Please contact us NS Customer Service by telephone, via Twitter or by post at: NS Klantenservice, Postbus 2372, 3500 GJ Utrecht.

Did you forget your Voordeelurenabonnement, Jaartrajectabonnement, NS-/OV-jaarabonnement, Maandtrajectkaart or Studentenreisproduct?

For these season tickets, you must send a refund form to NS Klantenservice, Postbus 2025, 3500 HA Utrecht. Or request one by calling NS Customer Service. Please include your ticket and a copy of your season ticket with your ticket holder information with your refund request.

Did you forget your NS-Business Card with a season ticket?

If you have forgotten your NS-Business Card combined with a Traject Vrij, Trein Vrij or OV Vrij season ticket, then you can request a refund for the extra costs by sending proof of your journey. You may request up to 3 refunds per year for travel without your NS-Business Card. We will evaluate your request, and if it is justified, we will refund the amount of the extra costs. You may submit a refund request anywhere between 9 days and 3 months after the travel date.

Please send the used ticket with reference to refund request to: NS Zakelijk Customer Service, Postbus 2372, 3500 GJ Utrecht. Include your name, bank account number, NS-Business Card number and the reason for your refund request.

Traveling with a different ticket

If you travel using a different OV-chipkaart, please include the OV-chipkaart number you used, along with the date and route of your journey. If you used a single-use chipkaart, please send it along with your refund request.

If you travel without a valid ticket, the conductor may issue a deferred payment. In that case, include the reference number with your request so that we can check the amount.