Cancellation procedure NS-Business Card
Below you will find information about the cancellation procedure for the NS-Business Card.
Cancel NS-Business Card at ticket machine
- You as an employer must register the termination in Mijn NS Zakelijk.
- The card holder receives an e-mail with a confirmation and instructions on how to complete the termination.
- The card holder completes the process by definitively cancelling his or her NS-Business Card at an NS Ticket Machine or other OV-chipkaart collection point.
Downloading the cancellation after the termination date
If the card holder does not cancel the card before the termination date, then the NS-Business Card will remain valid. Any costs for travel or season tickets will be billed to your account. In Mijn NS Zakelijk, you can follow the status of NS-Business Cards you have cancelled. This enables you to remind your employees to cancel the cards on time.
For example: you request termination as of 1 December 2015, and the card holder downloads the cancellation on 4 December 2015. If the card was not used for travel between 30 November and 4 December, then we will terminate the NS-Business Card retroactively as of 1 December 2015. If the card was last used for travel on 2 December, then we will terminate the NS-Business Card as of 3 December 2015. The registration of the termination will remain active in the system up to a maximum of 60 days, after which you must re-cancel the card in Mijn NS Zakelijk.
Support
As soon as the termination has been registered in Mijn NS Zakelijk, we will inform the card holder of the following steps. You can also monitor the status of all cards in Mijn NS Zakelijk, so that you can see which cards still need to download the cancellation.
Do you have any questions?
Below is a list of Frequently Asked Questions. If you have a question that is not included in the list, please contact your account manager or NS Zakelijk Customer Service.